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- Tasks: Lead the front desk team and ensure exceptional guest service.
- Company: Premier hotel brand in Greater London with a focus on guest experience.
- Benefits: Early salary access, diverse discounts, and commitment to employee wellbeing.
- Why this job: Make a significant impact on guest experiences in a dynamic environment.
- Qualifications: Strong leadership, attention to detail, and excellent communication skills.
- Other info: Join a vibrant team and grow your career in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
A premier hotel brand in Greater London is seeking a Hotel Reception Manager to lead the front desk team and ensure exceptional guest service. You will drive sales and empower your team while managing check-in/check-out procedures.
The ideal candidate will have a knack for leadership, a keen eye for detail, and strong communication skills.
You will enjoy benefits including early salary access, diverse discounts, and a commitment to employee wellbeing. Join a dynamic environment and make a significant impact on guest experience.
Guest Experience Lead | Front Desk Manager employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead | Front Desk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality during interviews! As a Guest Experience Lead, your vibe matters. Be yourself, share your passion for guest service, and let your leadership skills shine through.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've handled guest complaints or empowered your team. This will show you're ready to tackle real-life challenges in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out. Let’s get you that dream job!
We think you need these skills to ace Guest Experience Lead | Front Desk Manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. We want to see how you can bring that passion to our front desk team!
Highlight Your Leadership Skills: Make sure to showcase any previous leadership roles you've had. We’re looking for someone who can empower their team, so share examples of how you've motivated others in the past.
Be Detail-Oriented: Pay attention to the details in your application. A keen eye for detail is crucial in this role, so make sure your CV and cover letter are polished and free from errors. It reflects your commitment to excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Brand Inside Out
Before your interview, make sure you research the hotel brand thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you empower your team and drive sales.
✨Master the Check-in/Check-out Process
Familiarise yourself with the check-in and check-out procedures specific to the hotel. Be prepared to discuss how you would streamline these processes while ensuring exceptional guest service. Highlight any innovative ideas you have that could enhance efficiency and guest experience.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions. This will showcase your ability to connect with guests and your team effectively.
