At a Glance
- Tasks: Manage group reservations and ensure a seamless experience for clients at our hotels.
- Company: Join Clermont Hotel Group, a leader in exceptional hospitality with diverse opportunities.
- Benefits: Enjoy competitive pay, discounts, wellness resources, and recognition for your hard work.
- Other info: Flexible working environment with opportunities for career growth and personal development.
- Why this job: Be part of a dynamic team that values boldness, adaptability, and real connections.
- Qualifications: Strong communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. You will also brief the operations team to ensure smooth management from the time of arrival at the hotel.
Responsibilities
- Manage the group reservations process from contract signing to operational delivery before arrival.
- Liaise with clients to anticipate and cater for all their needs.
- Brief the operations team to ensure seamless delivery from arrival.
Qualifications
- Strong communication skills with a focus on delivering outstanding customer service.
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service.
- Detail-oriented with a commitment to uphold our standards and exceed client expectations.
- A positive and enthusiastic attitude, embodying our values of being bold, adaptable, and real.
- A results-driven mindset, focused on achieving targets and contributing to overall budget goals.
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office.
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively.
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of hospitality.
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere.
Company and Benefits
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, helping employees forge lasting and successful careers in hospitality. We are a people company, creating an extraordinary experience for guests, partners, investors, and colleagues. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels provide ample space for everyone to meet, sleep, and dine. We provide a wide array of benefits:
- Wage Stream – Paid monthly, with access to earned salary before payday.
- Discounts & Perks – Savings on thousands of retailers, dining, hotel stays and more for you and close ones.
- Refer a Friend – Earn up to £1,000 when friends join our team.
- Interest-Free Loans – Season ticket loans to ease commuting.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
- 'Wonderful People' Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
Groups Planner - Floating Support employer: Clermont Hotel Group
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where collaboration and support are at the forefront. With a diverse portfolio of hotels and event spaces, employees benefit from extensive career development opportunities, competitive perks, and a commitment to recognising outstanding contributions through various awards and events. Located in a dynamic hospitality environment, the company fosters a positive atmosphere that encourages flexibility, creativity, and a strong sense of community among its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Planner - Floating Support
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Clermont Hotel Group. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how your skills align with our commitment to exceptional hospitality and customer service. We love candidates who embody our values!
✨Tip Number 3
Practice your communication skills! As a Groups Planner, you'll need to liaise with clients and the operations team. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Groups Planner - Floating Support
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about liaising with clients, make sure your application highlights your strong communication skills. Use examples that showcase how you've delivered outstanding customer service in the past.
Be Detail-Oriented:We love candidates who pay attention to detail! In your application, mention specific instances where your organisational skills made a difference. This could be anything from managing multiple tasks to ensuring everything runs smoothly during an event.
Embrace Our Values:We're all about being bold, adaptable, and real. Let your personality shine through in your application by sharing experiences that reflect these values. Show us how you embody a positive and enthusiastic attitude!
Apply Through Our Website:We encourage you to apply directly through our website for a seamless experience. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Groups Planner role. Familiarise yourself with the group reservations process and how it ties into exceptional hospitality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively liaised with clients or teams in the past. Think about situations where you anticipated needs or resolved issues, as these stories will highlight your customer service skills and professionalism.
✨Demonstrate Your Organisational Prowess
Be ready to discuss how you manage multiple tasks and priorities. Use specific examples from your previous experiences to illustrate your organisational skills. Mention any tools or methods you use to stay on top of your workload, especially if they relate to Excel or other software mentioned in the job description.
✨Embody the Company Values
Clermont Hotel Group values boldness, adaptability, and authenticity. During your interview, reflect these values in your responses. Share instances where you've been adaptable in a fast-paced environment or how you've contributed positively to a team atmosphere, showing that you align with their culture.
