At a Glance
- Tasks: Manage group reservations and ensure a seamless guest experience across our hotels.
- Company: Join Clermont Hotel Group, a people-focused hospitality leader with diverse opportunities.
- Benefits: Enjoy competitive pay, wellness support, career development, and exclusive discounts.
- Other info: Flexible role with excellent growth potential and a commitment to inclusivity.
- Why this job: Be part of a dynamic team creating extraordinary experiences for guests.
- Qualifications: Strong communication skills, attention to detail, and proficiency in relevant software.
The predicted salary is between 12 - 15 £ per hour.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest‑centred experience – but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine.
What You’ll Be Doing
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. Your responsibilities will also include briefing the operations team to ensure smooth management from the time of arrival at the hotel. This is a floating role that will support all hotels within our group, requiring flexibility and adaptability to meet varying needs across locations.
What You’ll Bring
- Strong communication skills with a focus on delivering outstanding customer service
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service
- Detail‑oriented with a commitment to upholding our standards and exceeding client expectations
- A positive and enthusiastic attitude, embodying our company values of being bold, adaptable, and real
- A results‑driven mindset, focused on achieving targets and contributing to overall budget goals
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of the hospitality environment
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Groups Planner employer: Clermont Hotel Group
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where every team member is valued. With a commitment to career development through our award-winning Academy, alongside comprehensive benefits such as flexible financial support and wellness resources, we ensure that our staff can thrive both personally and professionally. Join us in creating extraordinary experiences for our guests while enjoying a rewarding career in the heart of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Planner
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Clermont Hotel Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our commitment to exceptional hospitality and teamwork.
✨Tip Number 3
Practice your communication skills! As a Groups Planner, you'll need to liaise with clients and colleagues. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Groups Planner
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've delivered outstanding customer service or managed group reservations in the past.
Be Detail-Oriented:Since the role requires a keen eye for detail, ensure your application is free from typos and errors. A polished application reflects your commitment to maintaining high standards, just like we do at Clermont!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Stuff
Before the interview, make sure you understand Clermont Hotel Group's values and what they stand for. Familiarise yourself with their portfolio and the specific role of a Groups Planner. This will help you demonstrate your genuine interest in the company and how you can contribute to their guest-centred experience.
✨Show Off Your Communication Skills
As a Groups Planner, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed client relationships or resolved issues, showcasing your ability to deliver outstanding customer service.
✨Be Detail-Oriented
Highlight your attention to detail by discussing specific instances where you’ve successfully managed multiple tasks or projects. Prepare to explain how you ensure that nothing falls through the cracks, especially when it comes to planning group reservations and liaising with clients.
✨Embrace Flexibility and Adaptability
Since this role requires adaptability across various locations, be ready to discuss how you've handled changes in previous roles. Share examples that illustrate your ability to remain calm under pressure and adjust your plans to meet the dynamic needs of the hospitality environment.
