At a Glance
- Tasks: Manage group reservations and ensure a seamless guest experience across our hotels.
- Company: Clermont Hotel Group, a leader in hospitality with a focus on people and exceptional service.
- Benefits: Competitive pay, career development, wellness support, and discounts on dining and hotel stays.
- Other info: Flexible role with opportunities for growth and a commitment to inclusivity.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Excel and Opera PMS.
The predicted salary is between 25000 - 30000 £ per year.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest‑centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
What you’ll be doing
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. Your responsibilities will also include briefing the operations team to ensure smooth management from the time of arrival at the hotel. This is a floating role that will support all hotels within our group, requiring flexibility and adaptability to meet varying needs across locations.
What you’ll bring
- Strong communication skills with a focus on delivering outstanding customer service
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service
- Detail-oriented with a commitment to upholding our standards and exceeding client expectations
- A positive and enthusiastic attitude, embodying our company values of being bold, adaptable, and real
- A results-driven mindset, focused on achieving targets and contributing to overall budget goals
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of the hospitality environment
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
- Mental & Physical Well‑being - We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Groups Administrator employer: Clermont Hotel Group
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture that values inclusivity and diversity. With a commitment to career development through its award-winning Academy, employees can expect tailored pathways for advancement, alongside comprehensive benefits such as financial wellbeing support, mental health resources, and recognition programmes. Located in vibrant settings with a rich portfolio of hotels, this role as a Groups Administrator provides a unique opportunity to contribute to extraordinary guest experiences while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Administrator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clermont Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clermont Hotel Group
Don't be shy about reaching out to Clermont Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups Administrator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clermont Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clermont Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
