At a Glance
- Tasks: Manage group reservations and ensure a seamless experience for clients at our hotels.
- Company: Join Clermont Hotel Group, a leader in exceptional hospitality with diverse opportunities.
- Benefits: Enjoy monthly pay, discounts, wellness resources, and recognition awards.
- Other info: Flexible work environment with opportunities for career growth and community involvement.
- Why this job: Be part of a dynamic team that creates extraordinary experiences for guests and colleagues.
- Qualifications: Strong communication skills, detail-oriented, and proficient in Excel and hospitality software.
The predicted salary is between 30000 - 40000 £ per year.
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. You will also brief the operations team to ensure smooth management from the time of arrival at the hotel.
Responsibilities
- Manage the group reservations process from contract signing to operational delivery before arrival.
- Liaise with clients to anticipate and cater for all their needs.
- Brief the operations team to ensure seamless delivery from arrival.
Qualifications
- Strong communication skills with a focus on delivering outstanding customer service.
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service.
- Detail-oriented with a commitment to uphold our standards and exceed client expectations.
- A positive and enthusiastic attitude, embodying our values of being bold, adaptable, and real.
- A results-driven mindset, focused on achieving targets and contributing to overall budget goals.
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office.
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively.
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of hospitality.
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere.
Company and Benefits
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, helping employees forge lasting and successful careers in hospitality. We are a people company, creating an extraordinary experience for guests, partners, investors, and colleagues. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels provide ample space for everyone to meet, sleep, and dine. We provide a wide array of benefits:
- Wage Stream – Paid monthly, with access to earned salary before payday.
- Discounts & Perks – Savings on thousands of retailers, dining, hotel stays and more for you and close ones.
- Refer a Friend – Earn up to £1,000 when friends join our team.
- Interest-Free Loans – Season ticket loans to ease commuting.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
- 'Wonderful People' Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
Group Reservations Lead — Hospitality Operations employer: Clermont Hotel Group
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where collaboration and support are at the forefront. With a diverse portfolio of hotels and event spaces, employees benefit from extensive career development opportunities, competitive perks, and a commitment to recognising and rewarding outstanding contributions. Located in a dynamic hospitality environment, our team enjoys a range of benefits including flexible working arrangements, wellness resources, and a strong emphasis on community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations Lead — Hospitality Operations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Clermont Hotel Group. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions for group reservations roles. Practice your answers, focusing on your communication skills and customer service experience. We want to see that you can deliver exceptional hospitality!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks effectively in past roles. This will demonstrate your ability to handle the dynamic nature of hospitality operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Clermont Hotel Group.
We think you need these skills to ace Group Reservations Lead — Hospitality Operations
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for the Group Reservations Lead role, make sure to highlight your ability to liaise with clients and teams. Use clear, concise language in your application to demonstrate how you can deliver outstanding customer service.
Be Detail-Oriented:We love candidates who pay attention to detail! In your application, mention specific examples of how you've managed multiple tasks effectively or exceeded client expectations in previous roles. This will show us you're committed to upholding high standards.
Embrace Our Values:We're all about being bold, adaptable, and real. Let your personality shine through in your application by sharing experiences that reflect these values. A positive attitude goes a long way in hospitality, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to showcase your skills and experience in a way that aligns perfectly with what we're looking for!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Group Reservations Lead role. Familiarise yourself with the responsibilities, especially around managing group reservations and liaising with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully managed client relationships in the past. Think about times when you anticipated client needs or resolved issues effectively. This will highlight your customer service skills and your ability to maintain a high standard of service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Use specific examples from your previous experience where you successfully juggled various responsibilities, particularly in a hospitality setting. This will show that you can handle the dynamic nature of the job and ensure seamless delivery.
✨Embrace the Company Culture
Research Clermont Hotel Group's values and culture. During the interview, express how your positive attitude and collaborative spirit align with their commitment to exceptional hospitality. Showing that you embody their values of being bold, adaptable, and real will set you apart as a candidate who fits well within their team.
