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For Companies At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and seamless service.
- Company: The Cumberland, a vibrant music-themed hotel in central London.
- Benefits: Competitive salary, career development, discounts, and wellness support.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Proven leadership skills and a passion for hospitality.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 39000 - 54600 £ per year.
Overview
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from Hyde Park, it’s the perfect base for a rocking time in London. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
What You’ll Be Doing
As Front Office Manager, you’ll lead with purpose, overseeing Reception, Guest Relations, and the Nights team, and collaborating closely with other departments to provide guests with a seamless stay. Your role will go beyond day-to-day management—you’ll inspire and coach your team to exceed expectations, handle complex guest needs with calm confidence, and ensure each interaction is a positive reflection of our commitment to world-class hospitality. You’ll take the lead in training and developing team members, fostering a supportive, inclusive environment that values every individual’s growth and contribution. Additionally, your proactive approach will be vital in driving sales, managing budgets, and meeting challenges with creative solutions, always keeping our guests’ needs in focus.
What You’ll Bring
- A track record of inspiring and leading teams through authentic, hands-on guidance
- Meticulous attention to detail, ensuring the highest level of guest service
- A genuine passion for exceptional guest experiences
- Excellent communication skills and a collaborative approach
- Strong analytical skills, with the ability to balance budgets and performance goals
- Knowledge of Opera is beneficial but not essential
What You’ll Get In Return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders, 24/7 Employee Assistance Line – Free, confidential advice, Be Well Platform – Our Online fitness and wellness resources, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition, Social & Seasonal Events – Fun, inclusive celebrations, People Council – A platform for every voice, Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Front Office Manager employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Cumberland's vibe online. Understanding their passion for music and hospitality will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your leadership stories! As a Front Office Manager, you'll need to inspire your team. Think of examples where you've led successfully and be ready to share them during your chat.
✨Tip Number 3
Show off your guest service skills! Prepare to discuss how you've handled tricky guest situations in the past. This will demonstrate your calm confidence and commitment to exceptional experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating exceptional guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your leadership experience and any specific skills that match the job description, like team training or budget management. We love seeing how your unique background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Cumberland!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Stuff
Before the interview, make sure you know all about The Cumberland and its unique vibe. Familiarise yourself with their commitment to exceptional guest experiences and how they blend comfort with contemporary music. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to inspire and lead your team. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on approach and ability to foster a supportive environment. Be ready to discuss how you handle complex guest needs with confidence.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage budgets. Think of specific situations where you've had to balance guest satisfaction with financial goals. This will demonstrate your analytical skills and proactive approach to challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the role and your desire to contribute positively to the team.
