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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests in the heart of London.
- Company: The Cumberland, a vibrant music hotel with a welcoming atmosphere.
- Benefits: Competitive pay, discounts, wellness support, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on guests' stays.
- Qualifications: Excellent communication skills and a passion for service excellence.
- Other info: Inclusive workplace with recognition and community events.
The predicted salary is between 11 - 17 £ per hour.
Overview
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
What You’ll Be Doing
Are you the go-to person for discovering the best experiences in London? If you have a bold passion for creating memorable moments and showcasing our vibrant city, we invite you to join our small but dynamic team dedicated to enhancing our guests’ visits. As a Concierge Executive, you will play a vital role in helping guests maximize their experience. Whether it’s providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest amenities, every day will bring new challenges and opportunities. You will collaborate with various departments to ensure that we deliver exceptional guest experiences throughout every aspect of their stay.
What You’ll Bring
- Excellent communication skills, with proficiency in both written and spoken English
- The ability to demonstrate empathy and understanding when engaging with our guests
- A proactive approach to problem-solving, ensuring that every guest feels valued and attended to
- Strong interpersonal skills that foster a welcoming and inclusive atmosphere
- Adaptability to thrive in a fast-paced environment, responding to diverse guest needs
- A genuine desire to create extraordinary moments and enhance our guests’ experiences
If you are excited about contributing to a culture of service excellence and making a real difference in our guests’ stays, we encourage you to apply for the Guest Service Executive position. Join us in creating unforgettable experiences in our wonderful city!
What You’ll Get In Return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Concierge Executive employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Executive
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Cumberland and its vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Concierge Executive, you'll need to engage with guests from all walks of life. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for someone. This will demonstrate your proactive attitude and ability to create memorable moments for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Cumberland, which is always a bonus!
We think you need these skills to ace Concierge Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for creating memorable experiences in London.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Concierge Executive role. Mention specific examples of how you've gone above and beyond for guests in the past!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use straightforward language and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our dynamic team at The Cumberland!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Stuff About London
As a Concierge Executive, you'll need to be the go-to person for all things London. Brush up on local attractions, restaurants, and events before your interview. This way, you can showcase your knowledge and passion for the city, which will impress your interviewers.
✨Show Off Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and confident speaking. Use examples from past experiences where you've successfully engaged with guests or resolved issues, demonstrating your ability to connect with people.
✨Demonstrate Problem-Solving Prowess
The job requires a proactive approach to problem-solving. Prepare a few scenarios where you faced challenges and how you overcame them. This will show that you're adaptable and ready to tackle any situation that comes your way.
✨Emphasise Your Passion for Service Excellence
Make sure to convey your genuine desire to create extraordinary moments for guests. Share stories that highlight your commitment to service excellence and how you’ve gone above and beyond in previous roles to enhance customer experiences.
