At a Glance
- Tasks: Connect guests with unforgettable meeting and event experiences at a prestigious hotel.
- Company: The Royal Horseguards, a stunning 5-star hotel by the River Thames.
- Benefits: Competitive salary, wellness support, discounts, and career development opportunities.
- Other info: Join a diverse team that celebrates achievements and supports your growth.
- Why this job: Be the face of memorable events and build lasting connections with clients.
- Qualifications: Guest-focused mindset, strong communication skills, and experience in events.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What You’ll Be Doing
As a Cluster Sales Executive for Groups & M&E, you will be the key point of contact for clients, promoting our versatile meeting and event spaces and ensuring every detail is in place for seamless event execution. You will take pride in your role, meeting guests’ needs and exceeding expectations while building authentic, lasting connections. This customer-facing role requires exceptional interpersonal skills and a real passion for service. Your ability to communicate clearly and naturally, both on the phone and in person, will set a welcoming tone for every interaction. Additionally, your organizational expertise and commercial awareness will be key in coordinating high-quality events that embody our brand values and provide extraordinary guest experiences.
What You’ll Bring
- Guest-focused mindset with a genuine drive for guest satisfaction and service excellence
- Confidence and comfort in a front‑line role, able to create positive first impressions
- Empathy and relationship‑building skills, essential for engaging clients and colleagues alike
- Multi-skilled with experience in both Meetings & Events and Group business, able to adapt to varied client needs
- A natural communicator who is relaxed, open, and authentic in every interaction
- Detail‑oriented, with accuracy and dedication to high standards
- A commercially aware approach that supports both client satisfaction and business objectives
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. Our People Promise sets out how you can expect us to support you at every step of your application and your career with us.
- Career Development & Growth – Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Some of the great things you can take advantage of include: Wage Stream, Discounts & Perks, Refer a Friend, Interest‑Free Loans.
- Mental & Physical Well‑being – On‑Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Wonderful People Awards, Social & Seasonal Events, People Council, Paid Volunteering Days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Cluster Sales Executive - Groups M&E employer: Clermont Hotel Group
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a commitment to career growth through our award-winning Academy, competitive benefits including financial wellness support, and a focus on recognition and community, we ensure that every team member feels valued and empowered to deliver outstanding guest experiences in one of London's most prestigious settings.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Sales Executive - Groups M&E
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clermont Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clermont Hotel Group
Don't be shy about reaching out to Clermont Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Sales Executive - Groups M&E
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clermont Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clermont Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
