At a Glance
- Tasks: Lead a vibrant restaurant, ensuring exceptional guest experiences and high-performing teams.
- Company: Join The Soak, a dynamic venue focused on community and guest satisfaction.
- Benefits: Enjoy great perks like wholesome meals, discounts, and career development opportunities.
- Other info: Be part of a fun team with recognition awards and community engagement initiatives.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in restaurant management and a passion for guest service are essential.
The predicted salary is between 35000 - 45000 £ per year.
We're now looking for a Restaurant General Manager to lead The Soak with passion, personality and commercial focus – someone who thrives on building high‑performing teams, delivering exceptional guest experiences and driving the success of a busy hospitality operation. As Restaurant General Manager, you'll take full ownership of the day‑to‑day operation of The Soak, leading both the guest experience and commercial performance of the venue. You'll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest‑focused. Working closely with hotel leadership and support teams, you'll ensure the venue continues to grow its reputation as a destination within the local area and beyond.
Responsibilities
- Guest Experience & Service Excellence
- Lead from the front to deliver exceptional guest experiences at every touchpoint
- Create a warm, vibrant and welcoming atmosphere throughout the venue
- Ensure service standards are consistently delivered and continuously elevated
- Handle guest feedback and service recovery with professionalism and care
- Leadership & Team Development
- Inspire, coach and develop a high‑performing front‑of‑house team
- Create a positive and engaging team culture where people feel valued and supported
- Drive performance through regular feedback, training and development
- Support recruitment, onboarding and succession planning within the department
- Commercial Performance
- Drive revenue growth and maximise profitability across food and beverage operations
- Monitor labour, payroll and cost controls in line with business objectives
- Identify opportunities to increase covers, guest spend and repeat business
- Work closely with Sales and Marketing teams to support promotions, activations and events
- Operations & Compliance
- Oversee the smooth day‑to‑day operation of the restaurant and bar
- Ensure compliance with health & safety, licensing and food safety standards
- Maintain high presentation standards across all guest‑facing areas
- Collaborate closely with kitchen and hotel teams to ensure seamless service delivery
- Brand & Community Engagement
- Act as an ambassador for The Soak and Clermont Victoria within the local community
- Build relationships with regular guests, local businesses and partners
- Support initiatives that strengthen the venue's reputation and visibility
Qualifications
- Previous experience in a Restaurant General Manager or senior F&B leadership role
- Strong understanding of restaurant and bar operations within a fast‑paced environment
- Proven ability to lead, motivate and develop high‑performing teams
- Excellent guest service and relationship‑building skills
- Strong commercial awareness and experience managing budgets and performance
- Positive, energetic and highly guest‑focused
- Confident leading from the front in a busy hospitality environment
- Commercially minded with a proactive and solutions‑focused approach
- Organised, adaptable and calm under pressure
- Passionate about people, service and creating memorable experiences
Benefits
- Work Environment
- Great staff areas to recharge
- Wholesome meals on duty
- Pension and healthcare schemes
- Career Development & Growth
- Award‑winning Academy to help navigate a tailored career pathway
- Tools and development designed to unlock your unique potential
- Financial Well‑being
- Wage Stream – paid monthly with access to earned salary before payday
- Discounts & Perks – savings on retailers, dining, hotel stays and more
- Refer a Friend – earn up to £1000 when friends join our team
- Interest‑Free Loans – season ticket loans to ease commuting
- Mental & Physical Well‑being
- On‑site Mental Health First Aiders
- 24/7 Employee Assistance Line – free, confidential advice
- Be Well Platform – online fitness and wellness resources
- Gym discounts & cycle to work scheme
- Recognition & Community
- 'Wonderful People' Awards – monthly, quarterly, annual recognition
- Social & seasonal events – inclusive celebrations
- People Council – a platform for every voice
- Paid volunteering days – give back to causes close to you
Restaurant General Manager - The Soak in City of Westminster employer: Clermont Hotel Group
At The Soak, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Restaurant General Manager, you'll not only lead a passionate team but also benefit from our award-winning Academy for career development, comprehensive health and wellness programmes, and a supportive environment that values your contributions. Join us in creating memorable guest experiences while enjoying perks like flexible financial options and recognition for your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - The Soak in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Soak and soak up the atmosphere. Chat with staff and guests to get a feel for the vibe. This will help you show your passion and understanding of what makes the place tick.
✨Tip Number 2
Show off your leadership skills! Be ready to share examples of how you've inspired and developed teams in the past. We want to hear about your coaching style and how you create a positive team culture that keeps everyone motivated.
✨Tip Number 3
Be commercially savvy! Brush up on your knowledge of revenue growth strategies and how to manage budgets effectively. We love candidates who can think outside the box to drive profitability while keeping guest experiences top-notch.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Restaurant General Manager - The Soak in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about leading a team and creating amazing guest experiences at The Soak.
Tailor Your Experience:Make sure to highlight your previous experience in restaurant management. We’re looking for someone who knows the ins and outs of running a busy venue, so be specific about your achievements and how they relate to the role.
Be Personable:Remember, we’re all about building relationships! Use a friendly tone in your application to show us that you’re not just a great manager, but also someone who can connect with both guests and team members.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on the path to joining our vibrant team at The Soak.
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Venue
Before the interview, do your homework on The Soak. Familiarise yourself with its menu, atmosphere, and any recent events or promotions. This shows genuine interest and helps you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Style
Be ready to share specific examples of how you've inspired and developed teams in the past. Discuss your approach to creating a positive team culture and how you handle performance feedback. This will demonstrate your capability to lead a high-performing team.
✨Understand Commercial Performance
Brush up on key metrics related to restaurant operations, such as revenue growth and cost control. Be prepared to discuss how you've previously driven profitability and maximised guest spend, as this is crucial for the role.
✨Engage with Community Initiatives
Think about ways you can act as an ambassador for The Soak within the local community. Share ideas on building relationships with regular guests and local businesses, as well as initiatives that could enhance the venue's reputation.
