At a Glance
- Tasks: Lead front desk operations and create unforgettable guest experiences.
- Company: The Royal Horseguards, a stunning 5-star hotel in London.
- Benefits: Competitive pay, discounts, wellness resources, and flexible hours.
- Other info: Opportunities for growth and a supportive work environment.
- Why this job: Join a passionate team and make every guest's stay special.
- Qualifications: Experience in hospitality and a genuine love for customer service.
The predicted salary is between 30000 - 31000 € per year.
In this role, you'll oversee daily front desk operations, assist with Check-in and Check-out, and go beyond the basics to create meaningful connections. Your familiarity with Opera would be an advantage, but more importantly, your passion for hospitality and dedication to truly understanding each guest's needs will help ensure every stay feels tailored and special. Your calm, proactive approach will set the tone for solving guest queries efficiently, even during the busiest times.
Responsibilities & Requirements
- Previous experience in a customer-facing or fast-paced hospitality role
- A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
- A warm, open personality with an empathetic, relatable approach to guest and team interactions
- Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
- Demonstrated ability to lead and inspire a team through hands-on guidance and support
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
If you're ready to lead a team dedicated to exceptional, warm hospitality, we'd love to hear from you.
Contract & Compensation
- Contract: Flexible
- Payment: Hourly Salary: £14.66 per hour + commissions
About The Hotel
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place. As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.
Financial Wellbeing
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on thousands of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- 'Wonderful People' Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
Hotel Reception Supervisor in City of Westminster employer: Clermont Hotel Group
The Royal Horseguards is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on creating extraordinary guest experiences, employees benefit from a supportive work culture, comprehensive wellness resources, and numerous opportunities for professional development in the heart of London. Enjoy competitive pay, flexible contracts, and a range of perks including discounts, recognition awards, and paid volunteering days, all while working in a stunning 5-star environment overlooking the River Thames.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Supervisor in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer tailored recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. The more comfortable you are in handling different situations, the better you'll connect with guests and resolve their queries smoothly.
✨Tip Number 3
Show off your passion for hospitality! When you meet potential employers, share stories about how you've gone above and beyond for guests in the past. This will highlight your dedication and enthusiasm for creating extraordinary experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Hotel Reception Supervisor in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for creating extraordinary guest experiences shine through. We want to see how your passion aligns with our commitment to warm hospitality!
Tailor Your Experience:Make sure to highlight any previous customer-facing roles or fast-paced hospitality experience. We love seeing how your background can contribute to making every stay special at The Royal Horseguards.
Be Personable and Relatable:Use a warm and open tone in your application. We value empathy and relatability, so don’t hesitate to share personal anecdotes that showcase your ability to connect with guests and team members alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Royal Horseguards!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge and be ready to discuss how you create extraordinary guest experiences. Think of specific examples from your past roles where you went above and beyond for a guest.
✨Familiarise Yourself with Opera
If you have experience with Opera, great! If not, do a bit of research on it. Understanding the software can give you an edge, so mention any similar systems you've used and how quickly you adapt to new technology.
✨Show Your Leadership Skills
Prepare to talk about your experience leading a team. Share stories that highlight your hands-on guidance and support, especially in busy situations. This will show your potential employer that you can inspire and manage a team effectively.
✨Emphasise Your Attention to Detail
In hospitality, every detail matters. Be ready to discuss how you ensure a seamless guest experience, from check-in to check-out. Mention any processes you’ve implemented or followed that demonstrate your commitment to excellence.
