At a Glance
- Tasks: Lead the Guest Services & Concierge team to create unforgettable guest experiences.
- Company: The Royal Horseguards, a stunning 5-star hotel in London.
- Benefits: Competitive salary, career development, discounts, and wellness support.
- Other info: Inclusive workplace with recognition programs and community events.
- Why this job: Transform ordinary stays into extraordinary experiences while growing your hospitality career.
- Qualifications: Passion for service, strong relationship-building skills, and team experience.
The predicted salary is between 40000 - 40000 € per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar, terrace area as well as exceptional banqueting facilities at one of London’s most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing:
- As the Head Concierge, you will take full responsibility for leading our Guest Services & Concierge team, using your coaching skills, extensive knowledge of London, and passion for hospitality to foster a culture focused on what matters most to our guests.
- Imagine arranging exclusive theatre tickets, thrilling helicopter rides, or a quiet dinner for two—you and your team will be known for transforming ordinary stays into extraordinary experiences.
- Together, you will create a welcoming environment that our guests love to talk about and return to time and again.
What you’ll bring:
- A genuine passion for delivering the highest levels of service, coupled with a desire to learn and grow.
- Comfort in a front‑line role, engaging directly with guests and addressing their needs.
- Strong empathy and relationship‑building skills that foster trust and rapport.
- An open, relaxed personality that naturally engages and connects with others.
- A keen attention to detail, ensuring every guest interaction is memorable.
- A demonstrable desire to pursue a career in hospitality, with a commitment to continuous improvement.
- Proven experience working effectively as part of a dynamic team in a fast‑paced service environment.
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth – Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being – On‑Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Monthly, quarterly and annual recognition, social & seasonal events, paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Head Concierge - 6 months FTC in City of Westminster employer: Clermont Hotel Group
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a commitment to career development through its award-winning Academy, employees can expect tailored growth opportunities in a supportive environment. Located in the heart of London, the hotel provides unique perks such as access to exclusive events and discounts, making it an attractive place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge - 6 months FTC in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in concierge roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories that highlight your empathy and relationship-building skills—this is what makes you stand out!
✨Tip Number 3
Research the hotel! Knowing the ins and outs of The Royal Horseguards will impress your interviewers. Be ready to discuss how you can enhance guest experiences with your local knowledge and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Clermont Hotel Group.
We think you need these skills to ace Head Concierge - 6 months FTC in City of Westminster
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Head Concierge role. Highlight your experience in guest services and any leadership roles you've had. We’re looking for someone who can lead a team, so showcase those skills!
Craft a Personal Cover Letter:Your cover letter is your chance to speak directly to us. Use it to explain why you’re the perfect fit for our team at The Royal Horseguards. Be genuine and let your personality come through—this is your moment to shine!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring journey.
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Stuff About London
As a Head Concierge, you'll need to impress with your knowledge of the city. Brush up on local attractions, restaurants, and events. Being able to suggest unique experiences will show your passion for hospitality and your commitment to creating memorable stays.
✨Showcase Your Empathy
During the interview, demonstrate your strong empathy and relationship-building skills. Share examples of how you've connected with guests in the past and adapted to their needs. This will highlight your ability to foster trust and rapport, which is crucial for this role.
✨Highlight Team Leadership Experience
Make sure to discuss your experience leading teams in fast-paced environments. Talk about how you've coached team members to deliver exceptional service and how you create a positive culture focused on guest satisfaction. This will align perfectly with what they’re looking for.
✨Prepare Questions That Matter
Have thoughtful questions ready that reflect your genuine interest in the role and the hotel. Ask about their approach to guest services or how they support staff development. This shows you're not just interested in the job, but also in being part of their team and culture.
