At a Glance
- Tasks: Serve food and drinks, take orders, and create memorable guest experiences.
- Company: The Royal Horseguards, a stunning 5-star hotel by the River Thames.
- Benefits: Earn £13/hour, enjoy flexible hours, and access great perks and discounts.
- Other info: Inclusive workplace with career development opportunities and wellness support.
- Why this job: Join a dynamic team and develop your hospitality skills in a prestigious setting.
- Qualifications: Passion for service, teamwork, and a desire to grow in hospitality.
The predicted salary is between 13 - 13 € per hour.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. You’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return. In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments.
We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.
What you’ll bring:
- A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
- Comfort in a front-line role facing the public, with a natural, approachable demeanor
- Empathy and the ability to build meaningful relationships with guests and team members
- Precision and a keen eye for detail to ensure a flawless guest experience
- A demonstrated desire to pursue a career in hospitality
- Ability to work effectively as part of a team in a fast-paced environment
If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. Our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us.
Career Development & Growth:
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being:
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community:
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
F&B Team Member - M&E Operations in City of Westminster employer: Clermont Hotel Group
The Royal Horseguards is an exceptional employer, offering a vibrant work culture where team members are encouraged to grow and develop their skills in a prestigious 5-star hotel setting. With a strong commitment to employee wellbeing, including comprehensive support for mental and physical health, career development opportunities through our award-winning Academy, and a range of financial benefits, we ensure that our staff feel valued and empowered to create extraordinary guest experiences. Join us at this iconic location by the River Thames, where your passion for hospitality can flourish in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member - M&E Operations in City of Westminster
✨Tip Number 1
Get to know the hotel! Research The Royal Horseguards and its unique offerings. This way, when you chat with the hiring team, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of some scenarios where you can demonstrate your ability to connect with guests and provide top-notch service.
✨Tip Number 3
Be ready to showcase your flexibility! Highlight any experience you have in different roles or departments, as this shows you’re adaptable and eager to learn—just what they’re looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at The Royal Horseguards.
We think you need these skills to ace F&B Team Member - M&E Operations in City of Westminster
Some tips for your application 🫡
Show Your Passion for Service:When you're writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see that you genuinely care about creating memorable experiences for guests!
Be Personal and Approachable:Use a friendly tone in your application. Remember, this role is all about guest interaction, so showing that you can connect with people is key. Share any relevant experiences that highlight your approachable nature.
Highlight Your Attention to Detail:Make sure to mention any instances where your keen eye for detail made a difference. Whether it’s ensuring orders are correct or creating a welcoming atmosphere, we love to see how you’ve gone the extra mile.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Venue
Before your interview, take some time to research The Royal Horseguards and its offerings. Familiarise yourself with their dining options, bar services, and any special events they host. This knowledge will not only impress your interviewers but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Food and Beverage Team Member, guest interaction is key. Prepare examples from your past experiences where you’ve successfully built relationships with customers or handled challenging situations. Highlighting your empathy and approachability will demonstrate that you’re a perfect fit for their service-oriented culture.
✨Emphasise Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you ensure precision in your work, whether it’s taking orders accurately or maintaining cleanliness. Share specific instances where your attention to detail made a difference in a guest's experience, as this aligns perfectly with what they’re looking for.
✨Express Your Desire to Learn
The Royal Horseguards values growth and development. During your interview, convey your eagerness to learn and progress within the hospitality industry. Mention any relevant training or skills you wish to acquire, and how you see yourself contributing to the team while enhancing your own career path.
