At a Glance
- Tasks: Lead a dynamic team in delivering exceptional food and beverage experiences.
- Company: The Royal Horseguards, a prestigious 5-star hotel in London.
- Benefits: Competitive pay, wellness support, career development, and exciting perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and create memorable moments for guests every day.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 28800 - 28800 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently. Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it's recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.
What you’ll bring
- Experience in a customer-facing role within Food & Beverage.
- A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
- Ability to thrive in a public-facing role, engaging with guests and team members alike.
- A natural ability to connect with others and foster meaningful relationships.
- A relaxed and approachable demeanor that encourages positive interactions.
- Precision in your work, ensuring every aspect of the guest experience is perfect.
- A demonstrated desire to pursue a fulfilling career in hospitality.
- Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.
If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
F&B Team Leader in City of Westminster employer: Clermont Hotel Group
The Royal Horseguards is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their career growth. With a commitment to employee well-being, including mental health resources and financial benefits, staff enjoy a rewarding environment that celebrates achievements and fosters inclusivity. Located in the heart of London, this prestigious hotel provides unique opportunities to create extraordinary guest experiences while developing your skills in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Leader in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As an F&B Team Leader, you'll be interacting with guests and your team all day. Role-play common scenarios with a friend to boost your confidence and refine your approach to customer service.
✨Tip Number 3
When you get to the interview, don’t just talk about your experience—share stories! Highlight specific moments where you made a difference in a guest's experience or helped your team shine. This makes you memorable!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Royal Horseguards. We can’t wait to hear from you!
We think you need these skills to ace F&B Team Leader in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to delivering exceptional service and creating memorable guest experiences.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'team leader' and 'customer-facing role', to show that you understand what we're looking for and how you fit the bill.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. A relaxed and approachable tone can make a big difference and help us see how you'd connect with our guests and team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Venue Inside Out
Before your interview, take some time to research The Royal Horseguards. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you understand how you can contribute to creating extraordinary experiences for guests.
✨Showcase Your Customer Service Skills
As a Team Leader in Food & Beverage, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction. Highlighting these moments will demonstrate your commitment to delivering exceptional service.
✨Emphasise Team Leadership Experience
Be ready to discuss your leadership style and how you motivate your team. Share specific instances where you successfully guided your team through busy periods or resolved conflicts. This will show that you have the skills to lead effectively in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel supports career development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
