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For Companies At a Glance
- Tasks: Manage group reservations and ensure exceptional guest experiences across our hotels.
- Company: Join Clermont Hotel Group, a leading hospitality company with over 4000 rooms and diverse offerings.
- Benefits: Enjoy flexible work options, career development, wellness support, and exclusive discounts.
- Why this job: Be part of a people-focused culture that values your growth and celebrates achievements.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Excel and Opera PMS required.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience – but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
What you\’ll be doing
The Performance Marketing Manager is a dynamic role at the heart of driving digital performance in support of our revenue goals. This role is responsible for developing and leading the strategy and activity plan for performance marketing including paid ads and affiliate marketing. In addition, this role will provide insight in an advisory capacity on organic social media strategy & performance trends, working closely with brand stakeholders to enable our social media executives to produce engaging and brand-led content.
- Developing and executing comprehensive marketing strategies to promote our hotels and enhance brand presence
- Overseeing digital marketing, social media management, email campaigns, and content creation to drive engagement
- Leading the marketing team, providing guidance, mentorship, and support to help them succeed
- Managing the budget for marketing campaigns and ensuring efficient use of resources
- Analysing campaign performance, providing insights, and adjusting strategies to maximise results
- Coordinating promotional activities and events to engage with guests and the local community
- Ensuring brand consistency across all marketing channels and materials
- Working closely with the sales team to align marketing efforts with revenue goals and business strategies
- Maintaining relationships with external agencies and vendors to support marketing efforts
What you\’ll bring
- Proven experience in developing and executing successful marketing strategies, preferably within the hospitality industry
- Strong leadership skills with experience managing and mentoring a marketing team
- Expertise in digital marketing, social media, content creation, and email marketing
- Excellent analytical skills, with the ability to interpret data and drive decision-making
- Strong project management skills with the ability to manage multiple initiatives simultaneously
- Creative thinker with an eye for detail and a focus on brand consistency
- Proficiency in marketing tools and platforms, such as Google Analytics, social media management tools, and Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Excellent communication skills and a collaborative approach to working with cross-functional teams
What you\’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we\’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we\’re so committed to this that our \’People Promise\’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that\’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We\’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we\’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You\’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000\’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We\’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We\’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- \’Wonderful People\’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Clermont Hotel Group Central Support Office employer: CLERMONT HOTEL GROUP LIMITED
Contact Detail:
CLERMONT HOTEL GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clermont Hotel Group Central Support Office
✨Tip Number 1
Familiarise yourself with the Clermont Hotel Group's values and mission. Understanding their commitment to exceptional hospitality and a guest-centred experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your adaptability and flexibility in previous roles. Since this position requires supporting various hotels, sharing specific examples of how you've successfully managed changing priorities or environments can set you apart.
✨Tip Number 3
Demonstrate your proficiency in relevant software like Excel and Opera PMS during any interactions. If you have experience with these tools, be ready to discuss how you've used them to enhance customer service or streamline processes.
✨Tip Number 4
Prepare to showcase your communication skills by practising responses to common customer service scenarios. Being able to articulate how you would handle client needs and ensure a seamless experience will resonate well with the hiring team.
We think you need these skills to ace Clermont Hotel Group Central Support Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and administration. Emphasise your communication skills, attention to detail, and any experience with group reservations or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Clermont Hotel Group that resonate with you, such as their commitment to exceptional hospitality and employee support.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel, Opera PMS, and Microsoft Office. Provide examples of how you've used these tools in previous roles to manage tasks effectively.
Showcase Your Adaptability: Since the role requires flexibility and adaptability, include examples from your past experiences where you successfully managed changing priorities or worked in dynamic environments.
How to prepare for a job interview at CLERMONT HOTEL GROUP LIMITED
✨Showcase Your Communication Skills
As a Groups Administrator, strong communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Share examples of how you've successfully liaised with clients or colleagues in previous roles.
✨Emphasise Customer Service Experience
Highlight your dedication to outstanding customer service. Discuss specific instances where you went above and beyond to meet client needs, reflecting the warm, guest-centred experience that Clermont Hotel Group values.
✨Demonstrate Flexibility and Adaptability
Given the dynamic nature of the hospitality environment, it's important to show that you can adapt to changing circumstances. Prepare to discuss situations where you've successfully managed multiple tasks or adjusted to unexpected challenges.
✨Familiarise Yourself with Relevant Tools
Proficiency in tools like Excel and Opera PMS is crucial for this role. Brush up on these applications before your interview and be ready to discuss how you've used them in past positions to enhance efficiency and organisation.
