Workplace Experience Coordinator (6-month FTC)

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

About The Role

We’re looking for a proactive and organised Workplace Coordinator to join our team. You’ll support the day‑to‑day running of the office and help create a welcoming, well‑organised environment where our people can do their best work. This is an entry‑level role within the Workplace Experience (WEX) team, ideal for someone early in their career who is eager to learn and take on a variety of operational and employee experience tasks. You’ll work closely with the WEX, People, and IT teams, supporting office operations, onboarding, and in‑person experiences. You’ll play an important role in keeping things running smoothly — from maintaining office spaces and supporting events to helping deliver thoughtful employee experience moments. You’ll build strong foundations in workplace operations while developing the confidence to take on more ownership over time.

Key Responsibilities

• You’ll support the day‑to‑day running of the office, helping to keep spaces clean, organised, and fully stocked with supplies and equipment.
• You’ll assist with managing post, deliveries, and visitor coordination, ensuring a smooth and welcoming in‑office experience.
• You’ll help prepare meeting rooms and shared spaces, making sure they are set up and ready for use.
• You’ll support the setup and delivery of in‑office events, team activities, and workplace initiatives.
• You’ll assist with onboarding by preparing desks, coordinating logistics, and helping create a positive first‑day experience for new joiners.
• You’ll contribute to employee recognition efforts, including cards, gifts, and small 'surprise & delight' moments.
• You’ll respond to workplace requests and tickets, providing support on basic queries and escalating more complex issues when needed.
• You’ll support the team with data tracking, simple reporting, and administrative tasks.
• You’ll contribute to small projects and lower‑complexity initiatives within the WEX team, building confidence and ownership over time.
• You’ll communicate clearly with teammates and stakeholders, ensuring tasks are completed reliably and issues are escalated appropriately.

What We’re Looking For

• You have some experience in an office, hospitality, retail, or customer‑facing role (internships or part‑time roles count).
• You’re organised and detail‑oriented, with the ability to manage multiple tasks and stay on top of day‑to‑day responsibilities.
• You have a positive, helpful attitude and enjoy supporting others.
• You’re a clear communicator and comfortable asking questions or escalating when needed.
• You’re proactive and take initiative, even when working on smaller tasks.
• You’re comfortable using basic tools (e.g. Slack, Google Workspace) and open to learning new systems.
• You’re interested in workplace experience, office operations, or employee experience, and motivated to grow in this area.

Onsite Mon‑Fri, Hours 8am‑5pm

What do you get for all your hard work

• A competitive compensation package
• Work at one of the fastest‑growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
• Hybrid‑first: We offer a flexible hybrid working model, with the expectation that you’ll spend about 80% of your time in our London office to foster connection and collaboration.

Other Benefits

• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• 6% employer‑matched pension in the UK
• Company‑wide performance reviews every 6 months
• Generous pay increases for high‑performers and high‑growth team members
• Equity top‑ups for team members getting promoted
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in‑person
• We’ll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!

Welcoming Everyone

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.