At a Glance
- Tasks: Drive growth initiatives and international expansion for a leading fintech company.
- Company: Join Cleo, a fast-growing unicorn transforming financial advice for everyone.
- Benefits: Competitive salary, equity options, flexible work, and generous leave policies.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be part of a mission to change how people interact with money globally.
- Qualifications: 3+ years in operations or strategy, with strong analytical and communication skills.
The predicted salary is between 70000 - 95000 € per year.
About Cleo
At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That’s the future we’re creating. Cleo is a rare success story: a profitable, fast‑growing unicorn with over $300 million in ARR, growing over 2x year‑over‑year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference.
About the Role
Join Cleo’s Strategy & Business Operations team, and help drive growth initiatives and international expansion. Working across stakeholders, you will be focused on three core priorities:
- Strategy & Planning – closely collaborate with senior leadership to identify growth and expansion opportunities for Cleo, including tracking revenue and performance gaps, driving initiatives to close said gaps, and identifying and validating potential new countries for launch.
- Operations – programme management & operational support to launch new geographies.
- Execution – support on distinct growth & expansion work-streams to ensure nothing gets blocked.
Key Responsibilities
- Help shape Cleo’s global expansion roadmap and validate new markets.
- Lead investigations into revenue gaps and initiatives to boost performance.
- Build scalable systems, playbooks, and processes for repeatable initiatives and launches.
- Lead cross‑functional programme management for each individual initiative or market launch.
- Take ownership for coordination with Legal, Compliance, Partnerships, and Product to ensure alignment and readiness.
- Track metrics and performance to continually iterate on our approach.
- Provide operational support to senior leadership.
What We’re Looking For
- 3+ years of experience in an operations, strategy or a similar role, ideally in a fast‑paced tech or fintech environment.
- Proven track record of leading expansion initiatives such as GTM strategy, new market launches or other growth projects.
- A detail‑oriented, data‑driven approach to problem‑solving – excellent Excel skills a must.
- Ability to think strategically while executing effectively at an operational level.
- Experience managing projects/programmes with multiple stakeholders.
- Excellent communication and collaboration skills, with the ability to work effectively across all levels of seniority.
- Comfortable navigating change and ambiguity in a fast‑moving environment.
- A team player with a proactive, problem‑solving mindset.
What Do You Get for All Your Hard Work?
- A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles. The base salary range for this position is £70,000‑£95,000 annually.
- Work at one of the fastest‑growing tech startups, backed by top VC firms, Balderton & EQT Ventures.
- A clear progression plan – we want you to keep growing.
- Flexibility – we work with everyone to make sure they have the balance they need to do their best work.
- Hybrid‑first: Join our hybrid‑first team, where we blend the best of both remote and in‑office work.
Other Benefits
- Company‑wide performance reviews every 6 months.
- Generous pay increases for high‑performing team members.
- Equity top‑ups for team members getting promoted.
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days).
- 6% employer‑matched pension in the UK.
- Private Medical Insurance via Vitality, dental cover, and life assurance.
- Enhanced parental leave.
- 1 month paid sabbatical after 4 years at Cleo.
- Regular socials and activities, online and in‑person.
- Online mental health support via Spill.
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
Strategy & Operations Manager, Expansion employer: cleo
Cleo is an exceptional employer, offering a dynamic work environment where innovation meets purpose. With a competitive compensation package, clear progression plans, and a hybrid-first culture, employees are empowered to thrive both personally and professionally. The company fosters collaboration and inclusivity, ensuring that every team member can contribute to meaningful growth while enjoying generous benefits and a supportive atmosphere in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations Manager, Expansion
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already at Cleo. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into Cleo’s mission and values. Show us how your experience aligns with our goals, especially around growth and expansion. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We want to see how you think on your feet and approach complex challenges, just like the ones you'll face at Cleo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Strategy & Operations Manager, Expansion
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategy & Operations Manager role. Highlight your experience in operations and strategy, especially in fast-paced environments like fintech. We want to see how your skills align with our mission at Cleo!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your past successes. Whether it’s leading a market launch or improving operational efficiency, we love to see quantifiable results that demonstrate your impact.
Be Authentic:Let your personality shine through in your application. We’re looking for team players who embody our culture of collaboration and positive impact. Share what drives you and why you’re passionate about making a difference in the fintech space.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Cleo!
How to prepare for a job interview at cleo
✨Know Your Numbers
As a Strategy & Operations Manager, you'll need to demonstrate your data-driven approach. Brush up on key metrics related to revenue growth and market performance. Be ready to discuss how you've used data in past roles to identify gaps and drive initiatives.
✨Showcase Your Strategic Thinking
Prepare examples of how you've led expansion initiatives or developed go-to-market strategies. Think about specific challenges you faced and how you navigated them. This will show your ability to think strategically while executing effectively.
✨Collaboration is Key
Cleo values teamwork, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight your communication skills and give examples of how you've coordinated with various stakeholders to achieve project goals.
✨Embrace Change and Ambiguity
In a fast-paced environment like Cleo, adaptability is crucial. Share experiences where you've successfully managed change or thrived in uncertain situations. This will demonstrate your proactive mindset and problem-solving abilities.
