Product Design Manager - Subscribers United Kingdom (Hybrid)

Most money apps talk at you. Cleo talks back. We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process. For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.

We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.

Hello, I'm Jack, VP of Design at Cleo. I'm excited to be growing the Experience Chapter as Cleo enters its next stage of scale. We're a team of 50 designers, researchers and writers working at the cutting edge of AI. We care deeply about clarity of thinking, creating exceptional end-to-end experiences and delivering high-quality work at every stage of the design process. We've spent the past six months overhauling how great product gets made at Cleo, with the latest tools and models built into our process. Many of the team work directly in code, building our own design tools, creating high fidelity prototypes and shipping to production. But, it's not only a process change - it's a product change. We're rethinking the UX of the product from the ground up, around fully agentic financial assistants that can run your financial life.

We expect our people to get genuinely close to the business, take real ownership of problems, and move comfortably between big picture thinking and the detail of making something incredibly good. It's an exciting time to join: so much of this is being built for the first time.

About The Role

We are currently hiring a Product Design Manager for our Subscribers Pillar. Working alongside the other Design Managers and our VP of Design, you'll be responsible for a team of 4 designers (product & content) which is still growing.

Key responsibilities for this role include:

• Set and uphold a high standard of design craft, thinking, and execution across all touch points.
• Establish and maintain scalable design processes and best practices across the Subscribers Pillar, reinvigorating your team to deliver high-impacting work across iterative improvements and long-term visions.
• Define and drive design strategy for the pillar, particularly around retention projects which will be a big focus for this role.
• Partner with product and engineering leaders to align company vision with the pillars strategy and OKRs.
• Support team and individual growth through coaching, performance standards, and career development.
• Contribute to people initiatives including hiring, learning and development, org design, and progression frameworks.
• Foster a collaborative, inclusive environment where designers can thrive and do their best work.

What We're Looking For

• At least 3+ years experience leading and managing high-performing product design teams across multiple product areas.
• Proven track record of launching high-quality, successful mobile products with polished UI, strong brand alignment, and innovative UX.
• Confident in setting and communicating design direction in fast-paced, complex, or ambiguous environments.
• Experienced in co-owning product strategy and OKRs with product and engineering, delivering both user and commercial impact.
• Exceptional leadership and communication skills, able to influence stakeholders and inspire teams with a compelling design vision.
• Comfortable working at pace in a startup environment, with a pragmatic and action-oriented mindset.
• A natural people leader who fosters collaboration, inclusivity, and innovation across teams.

What we offer

We offer benefits package built to support you in and out of work. Benefits vary by country and include meaningful equity, comprehensive health, dental and vision insurance, mental health support, a paid one-month sabbatical after four years, a learning and development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub.

What Matters

Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!