Product Analyst, Fraud

Join to apply for the Product Analyst, Fraud role at Cleo. At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That’s the future we’re creating.

Cleo is a rare success story: a profitable, fast‑growing unicorn with over $200 million in ARR and growing over 2x year‑over‑year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact. If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

As Cleo scales quickly, builds new products, and welcomes more users, you’ll help keep our platform secure and our growth sustainable. Using data‑driven insights, you’ll turn rich user data into real impact, cutting down fraud and strengthening our decision‑making. You’ll also partner with third‑party providers, assessing their value and integrating their data into Cleo’s core systems. In addition, you’ll be responsible for understanding and monitoring how our fraud rules impact trusted customers, ensuring our flows remain as seamless as possible. You’ll frequently run A/B tests to refine our approach, driving continuous improvements to both the product and overall user experience. You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 80 Machine Learning Engineers, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo.

Key responsibilities:

• Define key fraud metrics and track KPIs to assess true risk to the company and our users.
• Dig deep into our user behaviour and payments data to identify features indicative of potential fraud.
• Collaborate with fraud investigators to identify trends, optimise existing rules and create new ones if necessary, aiming to prevent future losses.
• Work alongside our engineering, product, and data science partners to build a best‑in‑class fraud prevention, detection and response framework.
• Collaborate with and assess potential third‑party partners that can supplement customer data or make more precise risk decisions.

About You:

• Experience doing quantitative analysis within a digital product environment.
• Exposure to both user‑facing product analytics as well as back‑end process improvements.
• Proven track record of proactively conducting root cause analysis, and/or optimising existing processes.
• Strong SQL skills with the ability to extract insights from complex data sources.
• Comfortable with defining metrics from scratch and creating dashboards.
• Familiarity with conducting large‑scale A/B experiments.
• Proven experience contributing to strategic planning, including roadmap development and initiative prioritisation.

Nice to have:

• Previous experience evaluating the performance of fraud rules.
• Experience in an adversarial risk prevention or detection space, whether in fincrime prevention, or account security.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles.
• Work at one of the fastest‑growing tech startups, backed by top VC firms, Balderton & EQT Ventures.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work.
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

Other Benefits:

• Company‑wide performance reviews every 6 months.
• Generous pay increases for high‑performing team members.
• Equity top‑ups for team members getting promoted.
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days).
• 6% employer‑matched pension in the UK.
• Private Medical Insurance via Vitality, dental cover, and life assurance.
• Enhanced parental leave.
• 1 month paid sabbatical after 4 years at Cleo.
• Regular socials and activities, online and in‑person.
• We’ll pay for your OpenAI subscription.
• Online mental health support via Spill.
• Workplace Nursery Scheme.
• And many more.