People Operations Specialist

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At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That’s the future we’re creating. Cleo is a profitable, fast‑growing unicorn with over $200 million in ARR, growing more than 2× year‑over‑year. We hold an exceptionally high bar for talent, seeking individuals who are at the top of their field and embody our culture of collaboration and positive impact.

We’re looking for a People Operations Specialist to help us build and support a world‑class employee experience as we scale. In this role, you’ll play a key part in managing the full employee lifecycle, driving process improvements, and ensuring our people systems and workflows run smoothly across our global team.

• Own the preparation and submission of accurate payroll data for the UK, US, EU, and our global EOR populations, collaborating closely with Finance to ensure each cycle runs smoothly.
• Review, identify, and implement automation opportunities across our processes to reduce manual work and improve efficiency.
• Manage and maintain day‑to‑day People Ops workflows, ensuring data accuracy, compliance, and smooth operations across the employee and contractor lifecycle.
• Support the wider People Operations team on operational and strategic projects, including process optimisation, tooling implementation, and documentation improvements.
• Jump in wherever needed, providing ad‑hoc support across the team during peak periods or for special initiatives.
• Be a systems super‑user, helping optimise our HRIS and People tools (Hibob & Rev People), ensuring clean, reliable data and smooth integrations.
• Champion People compliance, maintaining documentation, contracts, right‑to‑work records, and supporting People Partners on sensitive or complex cases.
• Identify opportunities to strengthen People workflows, proposing improvements that enable seamless scaling and a consistent global employee experience.

• 2–3+ years of experience in People Operations with demonstrable impact across processes and people systems.
• Hands‑on experience with payroll, ideally across multiple geographies (UK/US/EU) and contractor pay.
• Comfortable working with EOR providers and navigating multi‑country People setups.
• Systems and workflow enthusiast with experience in HRIS platforms (Hibob experience is a plus) and a track record of driving automation and improving manual processes.
• Experience in a high‑growth, fast‑paced environment, ideally within tech or another scaling industry.
• Strong Excel/Google Sheets skills, including formulas and process‑oriented problem solving.
• Highly detail‑oriented and reliable, with a strong commitment to accuracy, especially when handling sensitive and confidential information.
• Collaborative, adaptable, and eager to support wherever needed across the broader People and Operations functions.

• A competitive compensation package (base + equity) with bi‑annual reviews aligned to our quarterly OKR planning cycles.
• Work at one of the fastest‑growing tech startups, backed by top VC firms such as Balderton & EQT Ventures.
• A clear progression plan that encourages you to try new things, lead others, challenge the status quo, and own your impact—all with our full support.
• Flexibility: we work with everyone to ensure they have the balance they need to do their best work.
• Work where you work best: a globally distributed team with a hybrid option in London; we’ll cover travel costs for periodic visits to the office.

• Company‑wide performance reviews every six months.
• Generous pay increases for high‑performing team members.
• Equity top‑ups for team members promoted to senior roles.
• 25 days annual leave plus public holidays (plus an extra day per year at Cleo, up to 30 days).
• 6% employer‑matched pension in the UK.
• Private medical insurance via Vitality, dental cover, and life assurance.
• Enhanced parental leave.
• One month paid sabbatical after four years at Cleo.
• Regular socials and activities, online and in‑person.
• We’ll pay for your OpenAI subscription.
• Online mental health support via Spill.
• Workplace nursery scheme.
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and individuals from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.