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For Companies At a Glance
- Tasks: Lead user research to shape innovative fintech products and drive impactful decisions.
- Company: Join Cleo, a fast-growing unicorn transforming financial relationships for everyone.
- Benefits: Competitive pay, equity options, flexible work, and generous leave policies.
- Why this job: Make a real difference in people's financial lives while growing with a dynamic team.
- Qualifications: Experience in end-to-end user research and strong storytelling skills.
- Other info: Inclusive culture welcoming diverse backgrounds and perspectives.
The predicted salary is between 48000 - 72000 ÂŁ per year.
About Cleo
At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That’s the future we’re creating.
About The Company
Cleo is a rare success story: a profitable, fast‑growing unicorn with over $200 million in ARR and growing over 2x year‑over‑year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
About The Role
We’re looking for a Senior Product User Researcher to join our growing research team and partner closely with product, design, and data to shape our roadmap with insight. In this role, you’ll be embedded in a product area and expected to take ownership of end‑to‑end research, from shaping the questions, selecting methods, executing studies, and driving actionable decisions.
You’ll be the kind of researcher who thrives in early‑stage product development, using a mix of Qualitative and Quantitative methods to explore and evaluate user needs, concepts and features.
What You’ll Do
- Partner with cross‑functional teams to define learning goals, prioritise research needs, and identify opportunities through both generative and evaluative research.
- Own and execute mixed methods studies, from user interviews, concept tests, and diary studies to survey design.
- Turn complex research findings into clear, product‑relevant insights, working with PMs, designers and engineers to ensure they influence product direction and prioritisation.
- Bring structure to ambiguity, helping teams navigate uncertain opportunity spaces and make confident decisions with the right level of insight.
- Collaborate with data analysts and other researchers to triangulate insights across sources, shaping broader product and user narratives.
What We’re Looking For
- Proven experience conducting end‑to‑end user research in product environments, with a strong toolkit across qualitative and quantitative methods.
- Strong product thinking: able to align research to business and team goals, and influence roadmap decisions with clear insight.
- Experience contributing to product strategy or long‑term vision through user understanding.
- Strong synthesis and storytelling skills: you bring teams along with you, and your insights land with impact.
- Ability to scope research to timelines and context, while maintaining rigour and stakeholder relevance.
- Familiarity with tools like Dovetail, Miro, or survey platforms like Typeform or Qualtrics.
- Experience working in cross‑functional squads and product teams.
- Nice to have: Experience running research on conversational design for AI chatbots.
What Do You Get for All Your Hard Work?
- A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles.
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work.
- Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
Other Benefits
- Company‑wide performance reviews every 6 months.
- Generous pay increases for high‑performing team members.
- Equity top‑ups for team members getting promoted.
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days).
- 6% employer‑matched pension in the UK.
- Private Medical Insurance via Vitality, dental cover, and life assurance.
- Enhanced parental leave.
- 1 month paid sabbatical after 4 years at Cleo.
- Regular socials and activities, online and in‑person.
- We’ll pay for your OpenAI subscription.
- Online mental health support via Spill.
- Workplace Nursery Scheme.
- And more!
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Senior User Researcher in London employer: cleo
Contact Detail:
cleo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to current or former Cleo employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Cleo's mission and values. Show us how your experience aligns with their goal of changing humanity's relationship with money. Be ready to discuss how you can contribute to that vision!
✨Tip Number 3
Practice your storytelling skills! When discussing your past research projects, focus on how your insights led to impactful decisions. We love seeing how you can turn complex findings into clear, actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Cleo team.
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your relevant experience and skills that align with Cleo's mission and the specific requirements mentioned in the job description.
Showcase Your Research Skills: Since this role is all about user research, be sure to include examples of your end-to-end research projects. Talk about the methods you used and how your insights influenced product decisions. We want to see your storytelling skills shine!
Be Authentic: Let your personality come through in your application. Cleo values collaboration and positive impact, so share your passion for making a difference in the fintech space. We’re looking for genuine individuals who can contribute to our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at cleo
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially in product environments. This will show that you can hit the ground running at Cleo.
✨Align with Company Goals
Before the interview, take some time to understand Cleo's mission and values. Think about how your research experience can align with their goals of transforming financial relationships. This will help you articulate how you can contribute to their vision.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or navigate ambiguity. Practice structuring your answers to demonstrate your thought process and how you would approach user research in uncertain situations. This will highlight your problem-solving skills.
✨Showcase Your Storytelling Skills
Cleo values strong synthesis and storytelling abilities. Prepare examples where your insights led to impactful decisions. Be ready to explain how you turned complex findings into clear, actionable recommendations for product teams.
