Senior People Partner in London

Most money apps talk at you. Cleo talks back. We’re not building another finance app. We’re building the world’s first AI financial assistant, one that actually understands your money and makes you better at it, and we’re changing the world’s relationship with money in the process for everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.

We love original thinkers who challenge the status quo. We move fast, tell the truth, and there’s nowhere to hide from good work here. If that excites you more than it scares you, you’ll fit right in.

We’re looking for people with strong judgment, deep curiosity, and a drive for getting things right. You’ll own your area, move quickly, and stay close to the details all while partnering with leaders and teams across Cleo to solve complex problems and drive meaningful progress. This is a great environment for thoughtful, enterprise-minded people who know when to bring others along and when to seek a different perspective. If you can balance principle with pragmatism, bring clarity to complexity, and want to help build a company that grows with intention, Cleo is a place where you can have real impact.

About the Role

We’re looking for an experienced Senior People Partner to join our Partnerships team. You’ll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. As a Subject Matter Expert in Engineering and Data Science departments, you’ll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters. You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management.

Key responsibilities for this role include:

• You’ll partner with the Engineering and Data Science business areas to align their people strategies with the goals of those business areas, becoming a trusted, expert advisor.
• You’ll administer key company wide programs like the Performance Review Cycle and Performance Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth.
• You’ll manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on.
• You’ll work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points.
• You are able to provide tailored coaching to help up skill our leaders in a meaningful way.
• You will be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind.
• You’ll create and deliver Learning and Development initiatives to enhance skills across the organisation.
• You’ll ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively.
• You’ll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges.

What We’re Looking For

• You have 4+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies.
• Experience with Executive Coaching would be a great advantage.
• You have hands-on experience managing complex employee relations and case management, including knowledge of UK employment laws and regulations.
• You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off.
• You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information.
• Both the what and the how are important to us - explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you’ll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence.

What we offer

We offer benefits package built to support you in and out of work. Benefits vary by country and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements.

What Matters

Cleo’s mission is to change the world’s relationship with money. We can’t do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.

We’re glad to make reasonable adjustments at any stage of the process. If there’s anything we can do to support you in showing us your best, please let your recruiter or one of the team know.

We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!