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For Companies At a Glance
- Tasks: Design and scale research operations to enhance insights and streamline processes.
- Company: Join Cleo, a fast-growing fintech unicorn on a mission to transform financial relationships.
- Benefits: Competitive pay, equity options, flexible work, and generous leave policies.
- Why this job: Be part of a team making a real impact in the fintech space with innovative solutions.
- Qualifications: Experience in procurement, vendor management, and data compliance is essential.
- Other info: Inclusive culture welcoming diverse backgrounds and perspectives.
The predicted salary is between 60000 - 80000 £ per year.
About Cleo
At Cleo, we are embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. Cleo is a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. We have an exceptionally high bar for talent, seeking individuals who embody our culture of collaboration and positive impact.
About The Role
We are looking for a strategic Research Ops Manager to design, build, and scale the engine behind our Research team. You will be responsible for designing and implementing an ‘Insights Architecture,’ managing global vendor contracts, and automating workflows to increase research velocity. Your goal is to remove friction points in the research lifecycle – from how we source diverse participants to how we integrate qualitative insights with data.
Key Responsibilities
- Participant Sourcing & Strategy
- Design & Multi-Channel Sourcing: Move beyond basic databases to design a diverse, multi-channel participant strategy (internal, external, and community-based).
- Procurement & Vendor Management: Lead the procurement of contracts with external recruiting agencies and tooling platforms ensuring cost-efficiency and high-quality segment access.
- Knowledge & Insights Architecture
- Systems Integration: Partner with Data Science and Product Analytics to design data flows that connect our research repository with broader data systems.
- Redundancy Reduction: Audit global research output to identify and reduce redundant studies, ensuring insights are reused across the business.
- Tech Stack Roadmapping
- Infrastructure Design: Regularly evaluate and manage the research tech stack. Run frequent Value Assessments to ensure our tools are delivering ROI.
- Future-Proofing: Evaluate new tools against our future growth needs and current integration requirements.
- Governance & Ethical Workflows
- Process Formalisation: Design and launch compliant, standardised data handling workflows (e.g., automated anonymisation processes).
- Ethics Leadership: Formalise and manage an internal Research Ethics Board or review process to ensure high-stakes research meets global standards.
- Process Automation & Change Management
- Large-Scale Improvements: Build and deploy automated systems for research intake and project tracking.
- Enablement: Facilitate training programs that democratise research activities, allowing non-researchers to conduct basic studies safely while maintaining strict guardrails.
What We’re Looking For
- Contract & Vendor Expertise: Strong background in procurement and managing high-value vendor relationships.
- Change Management: Drive adoption across the organisation and can point to before and after metrics of operational efficiency.
- Compliance Literacy: Deep understanding of data privacy (GDPR/CCPA) and how to bake compliance into automated workflows.
- Autonomy: Comfortable in the ‘ambiguity zone’ - defining your own problem space, scope, and solution roadmap without needing a step-by-step brief.
What do you get for all your hard work?
- A competitive compensation package (base + equity) with bi-annual reviews.
- A clear progression plan. We want you to keep growing.
- Flexibility. We work with everyone to make sure they have the balance they need to do their best work.
- Work where you work best. We’re a globally distributed team.
Other Benefits
- Company-wide performance reviews every 6 months.
- Generous pay increases for high-performing team members.
- Equity top-ups for team members getting promoted.
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days).
- 6% employer-matched pension in the UK.
- Private Medical Insurance via Vitality, dental cover, and life assurance.
- Enhanced parental leave.
- 1 month paid sabbatical after 4 years at Cleo.
- Regular socials and activities, online and in-person.
- Online mental health support via Spill.
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
Research Ops Specialist in London employer: cleo
Contact Detail:
cleo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Ops Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cleo on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Personal connections can give you insights that you won’t find anywhere else.
✨Tip Number 2
Prepare for the interview by diving deep into Cleo’s mission and values. Think about how your skills as a Research Ops Specialist can contribute to their goal of changing humanity's relationship with money. Show them you’re not just another candidate, but someone who truly aligns with their vision.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Research Ops Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Research Ops Specialist role. Highlight your relevant experience in procurement, vendor management, and change management. We want to see how you can bring your unique skills to our mission!
Showcase Your Systems Thinking: Since this role is all about designing and implementing systems, don’t forget to share examples of how you've tackled complex challenges in the past. We love seeing how you think strategically and can drive operational efficiency.
Be Authentic: Let your personality shine through! We’re looking for individuals who embody our culture of collaboration and positive impact. Share your passion for making a difference and how you align with our values at Cleo.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at cleo
✨Know Your Stuff
Before the interview, dive deep into Cleo's mission and values. Understand their approach to fintech and how they aim to change humanity's relationship with money. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Systems Thinking
As a Research Ops Specialist, you'll need to demonstrate your ability to think strategically about systems. Prepare examples of how you've designed or improved processes in previous roles, especially those that involved procurement, vendor management, or data integration.
✨Be Ready for Change Management Questions
Cleo is looking for someone who can drive adoption of new tools and processes. Think of specific instances where you've successfully managed change in an organisation. Be prepared to discuss the before-and-after metrics that showcase your impact.
✨Emphasise Compliance Knowledge
With a focus on data privacy and compliance, brush up on GDPR and CCPA regulations. Be ready to discuss how you've incorporated compliance into automated workflows in past projects, as this will be crucial for the role.