Lead Product Manager - Chat Experience in London

At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That’s the future we’re creating. Cleo is a rare success story: a profitable, fast‑growing unicorn with over 200 million USD in ARR and growing over 2x year‑over‑year. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

We are hiring a Product Manager to lead our Chat pillar, revamping onboarding flows, getting users into the product and helping to acquire customers at the top of the funnel. As a Lead Product Manager, you will work closely with a cross‑functional squad of engineers, designers, data scientists, analysts and writers to deliver a core AI chatbot experience.

• Lead the product strategy for Cleo’s Chat experiences.
• Collaborate closely with ML engineers, data scientists and analysts to launch key new products with a global focus.
• Define and track success metrics related to customer engagement, retention and financial well‑being.
• Prioritise high‑impact opportunities and focus your squad on what matters most.
• Translate complex data capabilities such as LLMs and ML models into intuitive user experiences.
• Ensure your squad is aligned and involved in product direction and key decisions.
• Continuously iterate on the product based on user insights, data and testing outcomes.

• Extensive product management experience building consumer‑facing products.
• Experience working with products designed to change user behaviours.
• Strong prioritisation skills with the ability to focus your team on impactful work.
• Collaborative and inclusive leadership style with a track record of empowering cross‑functional teams.
• Ability to clearly communicate product decisions and trade‑offs to stakeholders.
• Creativity in approaching product challenges and rethinking how people manage their finances.
• High energy and ownership mindset with a focus on driving measurable outcomes.
• Passion for building tools that improve users’ financial lives through engaging, meaningful conversations.

• A competitive compensation package – base plus equity – with bi‑annual reviews aligned to quarterly OKR planning cycles.
• A clear progression plan with opportunities to lead, challenge the status quo and own impact, supported by a complete support system.
• Flexibility with a globally distributed team, hybrid work in London one day a week, and travel support when outside London.
• Company‑wide performance reviews every six months.
• Generous pay increases for high‑performing team members.
• Equity top‑ups for team members promoted.
• 25 days annual leave plus public holidays, with an additional day for every year at Cleo up to 30 days.
• 6% employer‑matched pension in the UK.
• Private medical insurance via Vitality, dental cover and life assurance.
• Enhanced parental leave.
• One‑month paid sabbatical after four years at Cleo.
• Regular socials and activities, online and in‑person.
• We’ll pay for your OpenAI subscription.
• Online mental health support via Spill.
• Workplace nursery scheme.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neuro‑divergent people, parents, carers and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Product Management and Marketing
Location: London, England, United Kingdom