Employee Relations Specialist in London

About Cleo

At Cleo, we\'re not just building another fintech app. We\'re embarking on a mission to fundamentally change humanity\'s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That\'s the future we\'re creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn\'t just a job; it\'s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

About The Role

We\'re in the early stages of building our Employee Relations function, and as an Employee Relations Specialist, you’ll play a key role in supporting day-to-day ER casework and helping to shape a positive employee experience. This is a great opportunity for someone looking to grow their career in HR while contributing to a fast-moving People team.

You’ll act as a first point of contact for employee relations queries and support managers and employees through policy-driven processes such as performance concerns, early-stage grievances, and conduct matters. More complex issues will be supported or led by senior colleagues, but your role is critical in enabling fair, consistent, and timely ER practices.

What You’ll Be Doing

• Serve as the first point of contact for ER-related questions and concerns from employees and managers.
• Support and advise on ER cases such as performance concerns, low-risk absence issues, and early-stage conduct matters.
• Log, track, and maintain accurate records of ER cases, ensuring documentation is complete and up to date.
• Guide employees and managers through relevant policies and procedures.
• Escalate complex or high-risk cases to the appropriate senior People Partner or Legal team.
• Ensure a timely and professional approach to case handling, always maintaining confidentiality.
• Assist with reviewing and updating ER case documentation and templates.
• Support ER reporting and trend analysis to help identify areas for improvement or training.
• Work closely with the wider People team to help ensure fair and consistent employee experiences across Cleo.
• Conduct general health checks within departments to proactively assess and monitor performance trends, identifying potential ER issues early.

What You’ll Need

• Experience in an HR advisory, ER service center, or employee relations support role.
• Strong understanding of UK employment law and HR policies.
• Excellent communication and interpersonal skills, with the ability to handle sensitive topics with care and professionalism.
• Strong organisational skills and attention to detail when managing documentation and case tracking.
• A collaborative and proactive mindset—comfortable working with different stakeholders and asking for help when needed.
• Ability to handle confidential information appropriately.
• Experience supporting or operating within high-performance cultures, with a strong focus on maintaining a high bar for performance and accountability.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This position is a BP3 level.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We\'ll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.