At a Glance
- Tasks: Build strong relationships and drive customer success in a dynamic role.
- Company: Join a forward-thinking healthcare company focused on patient outcomes.
- Benefits: Competitive salary, flexible working, health membership, and learning opportunities.
- Other info: Remote work with occasional travel; we value diversity and inclusion.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: 5+ years in customer success or account management, preferably in healthcare.
Overview identifying opportunities to expand and strengthen partnerships always keeping patient outcomes at the centre of your work.
This is a dynamic and rewarding role combining customer success, account management, and commercial growth.
Key Responsibilities- Build and maintain strong, long‑term relationships with customers and partners.
- Identify and drive upsell and cross‑sell opportunities to support customer growth.
- Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data.
- Lead customer meetings, account reviews, and presentations.
- Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions.
- Develop proposals, business cases, and commercial opportunities.
- Gather and analyse customer feedback and market intelligence.
- Monitor customer satisfaction and act on insights to improve outcomes.
- Experience in customer success, account management, or software sales.
- Experience within healthcare or a regulated environment (highly desirable).
- Minimum 5 years experience in a similar or relevant role.
- Strong stakeholder management and communication skills.
- A proactive, entrepreneurial approach to identifying opportunities.
- Experience using a CRM system (HubSpot preferred).
- Confidence presenting to customers and influencing decision‑making.
- Customer Success Manager – Remote (UK‑based).
- Occasional travel to Ashford, Kent.
- Full‑time, Permanent, 37.5 hours per week.
- Salary up to £50,000 per annum.
- Salary up to £50,000 per annum.
- Flexible hybrid working.
- NEST pension scheme.
- Benenden Health membership (GP & specialist access).
- 24/7 confidential counselling support.
- Employee rewards and discount platform.
- Learning and development opportunities.
- 1 paid volunteering day each year.
- Right to work in the UK.
- Basic DBS check.
- Two satisfactory references.
We encourage applications from under‑represented groups.
Customer Success Manager employer: cleo
As a Customer Success Manager at our company, you will thrive in a supportive and dynamic environment that prioritises patient outcomes and fosters strong partnerships. With flexible hybrid working arrangements, comprehensive benefits including health membership and counselling support, and ample opportunities for professional development, we are committed to your growth and well-being. Join us in making a meaningful impact in the healthcare sector while enjoying a collaborative work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and customer success sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your skills in customer success and account management.
✨Tip Number 3
Show off your CRM skills! If you’ve used HubSpot or similar systems, be sure to highlight that in conversations. Discuss how you’ve managed pipelines and tracked engagement to drive customer satisfaction and growth.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and account management. We want to see how your skills align with our mission of improving patient outcomes!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven growth or improved customer satisfaction in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s proactive and entrepreneurial, so don’t be afraid to show us what makes you unique and how you approach challenges.
Apply Through Our Website:For the best chance of success, make sure to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at cleo
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success principles and best practices. Be ready to discuss how you've built strong relationships in the past and how you can apply that to this role. Think of specific examples where you've driven upsell or cross-sell opportunities.
✨Familiarise Yourself with HubSpot
Since they use HubSpot CRM, it’s a good idea to get comfortable with it if you haven’t already. Know how to manage pipelines and track engagement. You might even want to mention any relevant experience you have with CRM systems during the interview.
✨Prepare for Presentations
You’ll likely need to present ideas and proposals, so practice your presentation skills. Think about how you can tailor your approach to different stakeholders. Being confident and clear will show them you can influence decision-making effectively.
✨Show Your Proactive Side
This role requires a proactive approach, so come prepared with ideas on how you would identify opportunities for growth. Share examples from your previous roles where you took the initiative to improve customer satisfaction or drive commercial success.
