At a Glance
- Tasks: Support the CLEO Product Portfolio by managing tickets and monitoring systems.
- Company: Join a forward-thinking company with a focus on teamwork and innovation.
- Benefits: Earn £24,000 annually, enjoy a pension scheme, and access free counselling services.
- Other info: Full-time role with great learning opportunities and a commitment to diversity.
- Why this job: Be part of a dynamic team and make a real difference in customer support.
- Qualifications: Strong communication skills and a positive, can-do attitude are essential.
The predicted salary is between 19200 - 33600 £ per year.
We are looking for a Service Desk Assistant to help build out the Product Service Desk. You will support the CLEO Product Portfolio, manage tickets, proactively monitor systems, and answer customer tickets and calls within the contracted SLA.
Responsibilities
- Assist in managing tickets across the CLEO Product Portfolio.
- Carry out proactive monitoring of systems.
- Respond to customer tickets and calls within the contracted SLA.
- Demonstrate strong communication skills and an energetic can-do attitude to drive the business forward.
Qualifications
- Strong communication skills.
- Energetic can-do attitude.
- Capability to work effectively within a team and support urgent-care software solutions.
Benefits
- Annual Salary of £24,000.
- Opportunity to join the Company Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Free membership to our reward and discount platform.
Employment Details
- Full-time.
- Seniority level: Not Applicable.
- Location: Ashford, England, United Kingdom.
Employment Requirements
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.
EEO Statement
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@cleosystems.com.
Application Deadline
23rd January 2026
Service Desk Assistant in Ashford employer: CLEO Systems
At CLEO Systems, we pride ourselves on being an exceptional employer dedicated to improving patient outcomes through innovative technology. Our hybrid work culture fosters collaboration and flexibility, while our commitment to employee growth is evident through ongoing learning opportunities and a supportive environment. Join us in making a meaningful impact in healthcare, all while enjoying competitive benefits and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Assistant in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CLEO Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CLEO Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Assistant in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CLEO Systems:Your cover letter is your chance to shine! Tell us why you want to work at CLEO Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CLEO Systems!
How to prepare for a job interview at CLEO Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
