Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the CLEO Product Portfolio by managing tickets and monitoring systems.
- Company: Join a forward-thinking company with a focus on teamwork and innovation.
- Benefits: Earn £24,000 annually, enjoy a pension scheme, and access free counselling services.
- Other info: Full-time role with great learning opportunities and a commitment to diversity.
- Why this job: Be part of a dynamic team and make a real difference in customer support.
- Qualifications: Strong communication skills and a positive, can-do attitude are essential.
The predicted salary is between 19200 - 33600 £ per year.
We are looking for a Service Desk Assistant to help build out the Product Service Desk. You will support the CLEO Product Portfolio, manage tickets, proactively monitor systems, and answer customer tickets and calls within the contracted SLA.
Responsibilities
- Assist in managing tickets across the CLEO Product Portfolio.
- Carry out proactive monitoring of systems.
- Respond to customer tickets and calls within the contracted SLA.
- Demonstrate strong communication skills and an energetic can-do attitude to drive the business forward.
Qualifications
- Strong communication skills.
- Energetic can-do attitude.
- Capability to work effectively within a team and support urgent-care software solutions.
Benefits
- Annual Salary of £24,000.
- Opportunity to join the Company Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Free membership to our reward and discount platform.
Employment Details
- Full-time.
- Seniority level: Not Applicable.
- Location: Ashford, England, United Kingdom.
Employment Requirements
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.
EEO Statement
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@cleosystems.com.
Application Deadline
23rd January 2026
Service Desk Assistant in Ashford employer: CLEO Systems
Contact Detail:
CLEO Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Assistant in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at CLEO. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. Think about how you’d handle specific scenarios, like managing tickets or responding to urgent customer calls. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate your energetic can-do attitude. Remember, they’re looking for someone who can drive the business forward.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at CLEO. Let’s get you that job!
We think you need these skills to ace Service Desk Assistant in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Service Desk Assistant role, make sure to highlight your ability to convey information clearly. Use examples from past experiences where you effectively communicated with customers or team members.
Demonstrate Your Can-Do Attitude: We love a positive vibe! In your application, share instances where you've tackled challenges with enthusiasm. This will show us that you're ready to jump in and help drive the business forward.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with managing tickets and monitoring systems, as well as your experience with urgent-care software solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at CLEO Systems
✨Know the Product Portfolio
Before your interview, take some time to familiarise yourself with the CLEO Product Portfolio. Understanding the products you'll be supporting will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
Since strong communication skills are a must for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles or situations.
✨Demonstrate Your Can-Do Attitude
During the interview, showcase your energetic can-do attitude. Share stories that highlight your proactive approach to problem-solving and how you've tackled challenges in previous jobs. This will resonate well with the interviewers.
✨Prepare for Ticket Management Scenarios
Think about how you would handle various ticket management scenarios. Be ready to discuss your approach to prioritising tasks, managing customer expectations, and ensuring timely responses within SLAs. This will show that you're ready to hit the ground running.