At a Glance
- Tasks: Build strong customer relationships and drive growth in a dynamic role.
- Company: Join CLEO Systems, a leading not-for-profit improving healthcare access.
- Benefits: Up to £50,000 salary, flexible working, health membership, and learning opportunities.
- Other info: Inclusive workplace with a commitment to brave ideas and diverse talent.
- Why this job: Make a real impact on patient care while developing your career.
- Qualifications: Experience in customer success or account management, ideally in healthcare.
The predicted salary is between 50000 - 50000 £ per year.
Remote: (UK-based) - Occasional travel to Ashford, Kent
Full-time: Permanent 37.5 hours per week
Salary: Up to £50,000 per annum
About Us
CLEO Systems is a wholly owned subsidiary of IC24, a leading not-for-profit social enterprise delivering innovative, patient-focused primary care services across the UK. Our mission Clinical Excellence Online (CLEO) is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services, and more. We’re now looking for a Customer Success Manager to join us at a pivotal time of growth.
The Role
This is a dynamic and rewarding role combining customer success, account management, and commercial growth. You’ll take ownership of key customer relationships, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships always keeping patient outcomes at the centre of your work.
Key Responsibilities
- Build and maintain strong, long-term relationships with customers and partners
- Identify and drive upsell and cross-sell opportunities to support customer growth
- Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data
- Lead customer meetings, account reviews, and presentations
- Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions
- Develop proposals, business cases, and commercial opportunities
- Gather and analyse customer feedback and market intelligence
- Monitor customer satisfaction and act on insights to improve outcomes
About You
We’re looking for someone who combines strong relationship-building skills with commercial awareness and a proactive mindset. You’ll Ideally Bring:
- Experience in customer success, account management, or software sales
- Experience within healthcare or a regulated environment (highly desirable)
- Minimum 5 years’ experience in a similar or relevant role
- Strong stakeholder management and communication skills
- A proactive, entrepreneurial approach to identifying opportunities
- Experience using a CRM system (HubSpot preferred)
- Confidence presenting to customers and influencing decision-making
What’s in it for You?
- Salary up to £50,000 per annum
- Flexible hybrid working
- NEST pension scheme
- Benenden Health membership (GP & specialist access)
- 24/7 confidential counselling support
- Employee rewards and discount platform
- Learning and development opportunities
- 1 paid volunteering day each year
Additional Information
This role is subject to:
- Right to work in the UK
- Basic DBS check
- Two satisfactory references
Closing date: Friday 19th June 2026
Interview date: To be confirmed
At CLEO Systems, we believe in brave ideas and brave people. We’re committed to building an inclusive workplace and encourage applications from under-represented groups. If you require any adjustments or accessible recruitment materials, we’re here to help.
Email: careers@cleosystems.com
Website: www.cleosystems.com
Customer Success Manager in Ashford employer: CLEO Systems
At CLEO Systems, we pride ourselves on being an exceptional employer that champions innovation and patient-focused care. Our flexible hybrid working model, comprehensive benefits including health membership and counselling support, and a strong commitment to employee development create a supportive environment where you can thrive. Join us in Ashford, Kent, and be part of a mission-driven team dedicated to making a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Customer Success Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your past successes in customer success or account management. Use real examples to demonstrate how you’ve driven growth and improved customer satisfaction. This will make you stand out during interviews.
✨Tip Number 3
Prepare for those interviews! Research CLEO Systems thoroughly—know their mission, values, and recent projects. Be ready to discuss how your experience aligns with their goals, especially around patient outcomes and technology in healthcare.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CLEO Systems. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and any relevant skills that align with our mission at CLEO Systems. We want to see how you can bring value to our team!
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build strong relationships with customers and partners. Share specific examples of how you've successfully managed accounts or driven customer satisfaction in previous roles. We love hearing about your successes!
Be Proactive and Entrepreneurial:We’re looking for someone who takes initiative! In your written application, mention times when you identified opportunities for growth or improvement. Show us your proactive mindset and how it can benefit our customers and the company.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CLEO Systems!
How to prepare for a job interview at CLEO Systems
✨Know Your Customer
Before the interview, dive deep into CLEO Systems and their mission. Understand how they use technology to improve healthcare access. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Think about specific instances where your proactive approach led to successful outcomes. This is crucial for a Customer Success Manager, so make sure to highlight your communication and stakeholder management skills.
✨Familiarise Yourself with HubSpot
Since experience with HubSpot CRM is preferred, brush up on its features and functionalities. If you have past experience using it, be ready to discuss how you managed customer pipelines and tracked engagement. This will show that you can hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer feedback. Think of scenarios where you turned a dissatisfied customer into a satisfied one. This will showcase your ability to monitor customer satisfaction and act on insights effectively.
