At a Glance
- Tasks: Coordinate meetings, manage records, and support quality assurance processes.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Competitive salary, NHS pension, enhanced leave, and wellbeing support.
- Other info: Hybrid working in Ashford, Kent with excellent career growth opportunities.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in administration or healthcare, strong organisational and communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Behind every safe, high‑quality patient service is accurate information, strong governance, and well‑managed processes. At IC24, our QISG team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services. We’re looking for a coordinator to help keep everything running smoothly.
Responsibilities
- Coordinating QISG meetings, agendas, actions and documentation
- Maintaining accurate records including risk registers, complaints logs and governance trackers
- Supporting incident, complaints and information request processes (including DSARs and RFIs)
- Producing reports and extracting data from governance systems (e.g. Ulysses)
- Supporting audits, inspections and quality assurance activity
- Maintaining shared mailboxes and ensuring timely routing of queries
- Supporting the development and dissemination of learning from incidents and complaints
- Assisting with DSPT and information governance compliance activity
- Ensuring governance documents and archives are accurate, organised and accessible
About you
- Have experience in an administrative, governance, quality or healthcare support role
- Confident using systems to manage data, reports and documentation
- Understand the importance of confidentiality, information governance and data protection
- Have strong organisational skills and can manage multiple deadlines
- Communicate clearly and work well with a range of stakeholders
- Comfortable producing accurate notes, reports and maintaining records
- Have excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)
Location
Ashford, Kent – Hybrid working with a minimum of 2 days per week in the office.
What’s in it for you?
- Annual Salary of £26,000
- Opportunity to join the NHS Pension Scheme
- Additional annual leave above statutory minimum based on service
- Enhanced family leave (maternity, paternity and adoption leave and pay)
- Inclusive wellbeing benefits
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services
- Professional development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Legal and Eligibility
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
Equal Opportunity Statement
We are committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance. We celebrate brave ideas and brave people. We provide equal opportunities for all and encourage applications from ethnic minorities, people with disabilities, LGBTQ+ communities, neuro‑diverse individuals and other under‑represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Quality, Information, Safety and Governance (QISG) Co-ordinator employer: CLEO Systems 24 Ltd
At IC24, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in Ashford, Kent, our hybrid working model allows for flexibility while ensuring you are part of a dedicated team committed to delivering high-quality patient services. With competitive benefits such as enhanced family leave, access to the NHS Pension Scheme, and opportunities for continuous development, IC24 is the ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality, Information, Safety and Governance (QISG) Co-ordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CLEO Systems 24 Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CLEO Systems 24 Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CLEO Systems 24 Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality, Information, Safety and Governance (QISG) Co-ordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CLEO Systems 24 Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CLEO Systems 24 Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CLEO Systems 24 Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CLEO Systems 24 Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CLEO Systems 24 Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CLEO Systems 24 Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
