At a Glance
- Tasks: Provide compassionate support and advice to callers in need as an NHS 111 Health Advisor.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Earn £12.75 per hour, with enhancements for night shifts and weekends.
- Other info: Full training provided, with opportunities for career progression and a supportive work environment.
- Why this job: Make a real difference by helping people during their most vulnerable moments.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 26500 - 27500 £ per year.
Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich.
Location: Norwich (NR7)
About the Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
What you’ll get:
- Fully paid accredited training
- Hourly rate of £12.75 plus enhancements, increasing after the probation period.
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays.
- Access to Blue Light Card and other NHS Discount Schemes.
- Advanced maternity, paternity and adoption leave after 1 year’s service.
- Opportunity to join the NHS Pension Scheme.
- Additional annual leave based on length of service.
- Free 24/7 independent counselling service.
- Free membership to our reward and discount platform.
What We’re Looking For
- Excellent communication and listening skills with a calm and empathetic approach.
- Strong IT skills and confidence using multiple systems while speaking with patients.
- Ability to work effectively in a fast-paced environment.
- Comfortable working night shifts and supporting patients during out-of-hours periods.
- Team player with a proactive and professional attitude.
- Ability to manage sensitive information confidentially and accurately.
- Previous customer service, call handling or healthcare experience is beneficial, but not essential.
- A genuine passion for helping people and making a difference.
Working Hours
All Health Advisors are required to work at least 50% of weekends. We are currently recruiting for overnight shifts only, with available shift patterns detailed within the advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We’re looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week). Training follows an evening and weekend schedule. Day 1 of training is Wednesday 13:00-19:00 and then follows the pattern below:
- Saturday & Sunday: 9:00am – 5:00pm
- Monday, Tuesday & Wednesday: 6:00pm – 11:00pm
About Us
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.
NHS 111 Health Advisor - Norwich employer: CLEO Systems 24 Ltd
IC24 is an exceptional employer for those looking to make a meaningful impact in healthcare as an NHS 111 Health Advisor in Norwich. With a strong commitment to employee development, we offer fully paid accredited training, opportunities for career progression, and a supportive work culture that values compassion and teamwork. Our competitive pay, generous benefits including NHS discounts, and a focus on inclusivity make IC24 a rewarding place to work for individuals dedicated to helping others.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Norwich
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls you might receive and how to handle them. This will not only boost your confidence but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to simulate call scenarios. This will help you stay calm under pressure and improve your ability to provide clear, empathetic advice.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former NHS 111 Health Advisors on LinkedIn. They can offer valuable insights and tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities to join our amazing team at IC24.
We think you need these skills to ace NHS 111 Health Advisor - Norwich
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your calm approach to challenging situations.
Tailor Your Application:Make sure to tailor your application to the NHS 111 Health Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like communication skills or IT confidence. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A clean application reflects your attention to detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at CLEO Systems 24 Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. During the interview, practice active listening and respond thoughtfully to questions. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Empathy and Calmness
Given the nature of the job, it's crucial to convey your ability to remain calm and empathetic. Think of scenarios where you've had to support someone in distress or manage sensitive information. Sharing these experiences can highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice answering questions like, 'How would you handle a caller who is upset?' This will help you articulate your thought process and show that you can handle the demands of the job.
