At a Glance
- Tasks: Build strong customer relationships and drive growth through upselling and tailored solutions.
- Company: Dynamic healthcare company focused on customer success and patient outcomes.
- Benefits: Competitive salary, flexible working, health membership, and learning opportunities.
- Other info: Join an inclusive team that values diverse perspectives and offers excellent career growth.
- Why this job: Make a real impact in healthcare while developing your career in a supportive environment.
- Qualifications: Experience in customer success or account management, preferably in healthcare.
The predicted salary is between 50000 - 50000 £ per year.
Remote (UK-based) – occasional travel to Ashford, Kent. Full-time, permanent, 37.5 hours a week.
Overview
The role combines customer success, account management, and commercial growth. You will own key customer relationships, ensuring they achieve maximum value while identifying opportunities to expand and strengthen partnerships, always keeping patient outcomes at centre.
Key Responsibilities
- Build and maintain strong, long‑term relationships with customers and partners.
- Identify and drive upsell and cross‑sell opportunities to support customer growth.
- Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data.
- Lead customer meetings, account reviews, and presentations.
- Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions.
- Develop proposals, business cases, and commercial opportunities.
- Gather and analyse customer feedback and market intelligence.
- Monitor customer satisfaction and act on insights to improve outcomes.
Qualifications
- Experience in customer success, account management, or software sales.
- Experience within healthcare or a regulated environment (highly desirable).
- Minimum 5 years’ experience in a similar or relevant role.
- Strong stakeholder management and communication skills.
- Proactive, entrepreneurial approach to identifying opportunities.
- Experience using a CRM system (HubSpot preferred).
- Confidence presenting to customers and influencing decision‑making.
Benefits
- Salary up to £50,000 per annum.
- Flexible hybrid working.
- NEST pension scheme.
- Benenden Health membership (GP & specialist access).
- 24/7 confidential counselling support.
- Employee rewards and discount platform.
- Learning and development opportunities.
- One paid volunteering day per year.
Additional Information
- Right to work in the UK.
- Basic DBS check.
- Two satisfactory references.
Equal Opportunity
We’re committed to building an inclusive workplace and encourage applications from under‑represented groups.
Customer Success Manager employer: CLEO Systems 24 Ltd
As a Customer Success Manager at our company, you will thrive in a supportive and inclusive work culture that prioritises employee growth and well-being. With flexible hybrid working arrangements, comprehensive health benefits, and a commitment to professional development, we empower our team to excel while making a meaningful impact in the healthcare sector. Join us in Ashford, Kent, where your contributions will be valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or healthcare. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and account management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills by sharing relevant case studies or examples of your past successes during interviews. This will help you stand out and demonstrate your proactive approach to driving customer growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, or software sales, and don’t forget to mention any relevant experience in healthcare or regulated environments.
Showcase Your Skills:We want to see your strong stakeholder management and communication skills shine through. Use specific examples from your past roles to demonstrate how you've built relationships and driven customer satisfaction.
Be Proactive:In your application, show us your proactive and entrepreneurial approach. Share instances where you identified opportunities for upselling or cross-selling, and how that positively impacted your previous customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at CLEO Systems 24 Ltd
✨Know Your Customers
Before the interview, research the company’s key customers and their needs. Understanding their pain points and how the company addresses them will help you demonstrate your ability to build strong relationships and drive customer success.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles that highlight your experience in customer success and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with HubSpot
Since the role involves using HubSpot CRM, brush up on its features and functionalities. If you have experience with it, be prepared to share how you’ve used it to manage customer relationships and track engagement effectively.
✨Prepare for Collaborative Scenarios
Think about how you would collaborate with Sales, Marketing, and Product teams. Prepare examples of how you’ve worked cross-functionally in the past and be ready to discuss how you can contribute to tailored solutions for customers.
