At a Glance
- Tasks: Provide compassionate support and advice to callers in need as an NHS 111 Health Advisor.
- Company: Join IC24, a dedicated team making a difference in healthcare.
- Benefits: Competitive pay, training, NHS discounts, and career progression opportunities.
- Other info: Flexible night shifts with excellent training and support for your career growth.
- Why this job: Make a real impact by helping people during their most vulnerable moments.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26500 - 27500 £ per year.
Night worker opportunity. Could you save lives with your voice? Join us as an NHS 111 Health Advisor in Ashford.
Location: Ashford, Kent
About the Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
Dear candidates, if you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
What You’ll Get
- Fully paid accredited training
- Hourly rate of £12.75 plus enhancements, increasing after the probation period
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year’s service
- Opportunity to join the NHS Pension Scheme
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Free membership to our reward and discount platform
What we’re looking for
- Excellent communication and listening skills with a calm and empathetic approach
- Strong IT skills and confidence using multiple systems while speaking with patients
- Ability to work effectively in a fast-paced environment
- Comfortable working night shifts and supporting patients during out-of-hours periods
- Team player with a proactive and professional attitude
- Ability to manage sensitive information confidentially and accurately
- Previous customer service, call handling or healthcare experience is beneficial, but not essential
- A genuine passion for helping people and making a difference
Working Hours
All Health Advisors are required to work at least 50% of weekends. We are currently recruiting for overnight shifts only, with available shift patterns attached to this advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We’re looking for candidates available to begin training in July. The training programme runs over 5 weeks and is full time (37.5 hours per week). Training follows an evening and weekend schedule.
Day 1 of training: Wednesday 13:00‑19:00, Saturday & Sunday: 09:00‑17:00, Monday, Tuesday & Wednesday: 18:00‑23:00.
To find out more about training to become a Health Advisor please click here.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, people with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.
NHS 111 Health Advisor - Ashford employer: CLEO Systems 24 Ltd
IC24 is an exceptional employer for those looking to make a meaningful impact in healthcare as an NHS 111 Health Advisor in Ashford. With a strong commitment to employee development, we offer fully paid accredited training, opportunities for career progression, and a supportive work culture that values compassion and teamwork. Our competitive pay rates, enhancements for night shifts and weekends, and access to various benefits such as the NHS Pension Scheme and wellness services make IC24 a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Ashford
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls you might handle and the NHS Pathways system. This will not only boost your confidence but also show the interviewers that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening skills! Role-play with a friend or family member, simulating a call scenario. This will help you stay calm under pressure and improve your ability to assess needs quickly, which is crucial for a Health Advisor.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped others in challenging situations. This will highlight your compassionate nature, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at IC24.
We think you need these skills to ace NHS 111 Health Advisor - Ashford
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your caring nature shine through. We want to see how you can connect with people and provide support, especially in tough situations. Share any experiences that highlight your empathy and patience.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if needed to break down your skills and experiences, so we can quickly see why you’d be a great fit.
Highlight Relevant Skills:Don’t forget to mention your IT skills and any experience with call handling or customer service. Even if it’s not healthcare-related, we want to know how your background prepares you for this role. Tailor your application to show us you’re ready for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at CLEO Systems 24 Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. During the interview, practice active listening and respond thoughtfully to questions. You might even want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Stay Calm Under Pressure
The role requires composure, especially when dealing with distressed callers. Think of scenarios where you had to remain calm and collected. Share these experiences during your interview to illustrate your ability to handle pressure, which is crucial for this position.
✨Express Your Passion for Helping Others
Make it clear that you have a genuine desire to make a difference in people's lives. Share any relevant experiences or motivations that drive you to work in healthcare. This will resonate well with the interviewers and align with the compassionate nature of the role.
