At a Glance
- Tasks: Lead operational delivery across urgent care services and ensure excellent patient outcomes.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Enjoy a competitive salary, generous leave, NHS pension, and wellness initiatives.
- Other info: Hybrid working options available; commitment to inclusivity and diversity.
- Why this job: Make a real impact in healthcare while developing future leaders and improving patient experiences.
- Qualifications: Experience in leading operational teams and managing performance in fast-paced environments.
The predicted salary is between 45000 - 45000 £ per year.
The role involves leading operational delivery across urgent care services, including NHS 111 and Contact Centres. This senior leadership position requires close collaboration with Team Managers, clinical leaders, and quality teams to ensure excellent patient outcomes and a great colleague experience.
You will focus on:
- Leading high-performing operational teams: Provide visible leadership to Team Managers and operational colleagues, fostering a positive culture of accountability and service excellence.
- Driving contact centre performance: Monitor operational performance and service levels, using data to meet contractual and quality standards.
- Delivering continuous improvement: Identify opportunities for process enhancement and lead quality improvement initiatives.
- Supporting and developing leaders: Coach Team Managers to build their capability and confidence.
- Managing resources effectively: Oversee workforce planning and resource allocation to ensure service sustainability.
- Building strong stakeholder relationships: Collaborate with clinical and service delivery teams while representing IC24 in partnership meetings.
- Delivering quality and patient safety: Work with Clinical and Quality teams to meet standards.
- Leading through change: Support the implementation of new pathways and operational improvements.
The environment includes operating 24/7, supporting patients with urgent healthcare needs. You will maintain a visible leadership presence across multiple service areas.
What matters in this role:
- Experience leading operational teams in a contact centre or fast-paced service environment.
- Experience managing multiple teams or locations.
- Confidence in using performance data and KPIs for improvement.
- A track record of delivering operational performance and quality outcomes.
- Ability to lead and support change initiatives.
- Strong relationship-building skills with colleagues and stakeholders.
- Excellent communication skills to influence at all levels.
- Integrity, resilience, and a people-first approach.
Location: Ashford, Kent. Travel between IC24 sites may be required. Hybrid working opportunities may be available depending on service requirements.
Integrated Care 24 (IC24) is a not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to over six million patients across the UK.
What's in it for you:
- Salary of £45,000 per annum
- 6.6 weeks of annual leave
- Access to the NHS Pension Scheme
- Learning and development opportunities
- Employee Assistance Programme including free 24/7 counselling support
- Access to health and wellbeing initiatives
- Blue Light Card discounts
- Colleague recognition and reward schemes
- The opportunity to make a real impact within a growing Social Enterprise
Interviews will be held W/C 14th September 2026.
We celebrate brave ideas and brave people.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check, and satisfactory references.
We are committed to providing equal opportunities for all and encourage applications from diverse groups. If you need any workplace adjustments during the application or interview process, please contact the recruitment team.
Operations Manager employer: CLEO Systems 24 Ltd
At IC24, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises both colleague wellbeing and patient care. As an Operations Manager in Ashford, Kent, you'll benefit from a competitive salary, generous annual leave, and access to the NHS Pension Scheme, while also having ample opportunities for professional development and making a meaningful impact in the community. Join us in leading high-performing teams and driving continuous improvement in urgent care services, where your leadership will empower colleagues and enhance patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CLEO Systems 24 Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CLEO Systems 24 Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CLEO Systems 24 Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CLEO Systems 24 Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CLEO Systems 24 Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CLEO Systems 24 Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CLEO Systems 24 Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CLEO Systems 24 Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CLEO Systems 24 Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
