At a Glance
- Tasks: Support daily office operations and create a welcoming environment for everyone.
- Company: Join a dynamic team focused on enhancing workplace experiences.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative atmosphere.
- Other info: Onsite role with opportunities for growth and learning in a supportive environment.
- Why this job: Perfect entry-level role to kickstart your career in workplace operations.
- Qualifications: Experience in customer-facing roles and a positive, proactive attitude.
The predicted salary is between 24960 - 30000 £ per year.
Requirements
- You have some experience in an office, hospitality, retail, or customer-facing role (internships or part-time roles count).
- You’re organised and detail-oriented, with the ability to manage multiple tasks and stay on top of day-to-day responsibilities.
- You have a positive, helpful attitude and enjoy supporting others.
- You’re a clear communicator and comfortable asking questions or escalating when needed.
- You’re proactive and take initiative, even when working on smaller tasks.
- You’re comfortable using basic tools (e.g. Slack, Google Workspace) and open to learning new systems.
- You’re interested in workplace experience, office operations, or employee experience, and motivated to grow in this area.
What the job involves
- You’ll support the day-to-day running of the office and help create a welcoming, well-organised environment where our people can do their best work.
- This is an entry-level role within the Workplace Experience (WEX) team, ideal for someone early in their career who is eager to learn and take on a variety of operational and employee experience tasks.
- You’ll work closely with the WEX, People, and IT teams, supporting office operations, onboarding, and in-person experiences.
- You’ll play an important role in keeping things running smoothly — from maintaining office spaces and supporting events to helping deliver thoughtful employee experience moments.
- You’ll build strong foundations in workplace operations while developing the confidence to take on more ownership over time.
- You’ll support the day-to-day running of the office, helping to keep spaces clean, organised, and fully stocked with supplies and equipment.
- You’ll assist with managing post, deliveries, and visitor coordination, ensuring a smooth and welcoming in-office experience.
- You’ll help prepare meeting rooms and shared spaces, making sure they are set up and ready for use.
- You’ll support the setup and delivery of in-office events, team activities, and workplace initiatives.
- You’ll assist with onboarding by preparing desks, coordinating logistics, and helping create a positive first-day experience for new joiners.
- You’ll contribute to employee recognition efforts, including cards, gifts, and small “surprise & delight” moments.
- You’ll respond to workplace requests and tickets, providing support on basic queries and escalating more complex issues when needed.
- You’ll support the team with data tracking, simple reporting, and administrative tasks.
- You’ll contribute to small projects and lower-complexity initiatives within the WEX team, building confidence and ownership over time.
- You’ll communicate clearly with teammates and stakeholders, ensuring tasks are completed reliably and issues are escalated appropriately.
Workplace Experience Coordinator (6-month FTC) in London employer: Cleo AI
As a Workplace Experience Coordinator, you'll be part of a dynamic team that values organisation, initiative, and a positive attitude. Our company fosters a supportive work culture where you can grow your skills in office operations and employee experience, all while enjoying a welcoming environment that prioritises collaboration and creativity. With opportunities for professional development and a focus on employee well-being, this role is perfect for those looking to make a meaningful impact in their early career.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator (6-month FTC) in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Cleo AI value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Cleo AI a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Cleo AI!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Cleo AI.
We think you need these skills to ace Workplace Experience Coordinator (6-month FTC) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Cleo AI!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Cleo AI
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
