At a Glance
- Tasks: Deliver exceptional customer service and enhance guest experiences in a vibrant restaurant environment.
- Company: Join a dynamic hospitality team at 1 The Island Quarter, Nottingham's exciting new cultural hub.
- Benefits: Enjoy generous holidays, discounted food, gym memberships, and recognition for your hard work.
- Other info: Career development opportunities available in a supportive and inspiring workplace.
- Why this job: Be part of a culinary adventure and create memorable experiences for guests every day.
- Qualifications: Previous hospitality experience and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are 1 The Island Quarter, an ambitious and exciting real estate development of a 36 acre freehold site in the heart of Nottingham. We are a new and dynamic hospitality team charged with creating 1 The Island Quarter to be a sustainable business, transforming it into a cultural hub, a new and exciting destination for experiencing food, arts, music, sporting events and other community interests.
The first phase consists of 2 restaurants - Binks Yard and Cleaver & Wake, an outside live events space with a bandstand and an internal venue for private functions. Our guest-centric team love what they do, taking pride in always delivering value and consistency, and they are actively generous in going the extra mile to create great memories for our guests, aiming to deliver genuine, exceptional service that is inclusive, authentic and fun.
Cleaver & Wake is more than a restaurant; it is an experience. The vision of our Chef Patron Laurence Henry, the menu allows you to be taken on a food journey, cooked in our open kitchen by our very skilled and passionate chefs. Our knowledgeable bar team will pair drinks that heighten your experience and our front of house team know no bounds on ensuring that you are taken care of. Cleaver & Wake is a place where memories are made.
Our floor team deliver the best in customer service, enhancing the customers’ experience whilst identifying all opportunities to upsell and drive our sales at Cleaver & Wake. Using your genuine interest for all things hospitality, you will use your bubbly personality and emotional intelligence to adapt yourself to each guest, in an often fast-paced environment.
You will need to look after a minimum of 6 tables per section, but having been in hospitality previously, you will find this second nature. Training will be provided alongside the knowledge needed of our menus, drinks offerings and food safety standards. A keen eye for detail will ensure that the restaurant and your team reflect our brands in a positive way, guest and audit ready at all times. Career development is something we encourage so if you want to keep progressing, our team is here to help you.
Benefits Of Working At The Island Quarter
We’re offering much more than a job. Hospitality is a way of life. We’re on a whirlwind adventure, working with our suppliers, partners and team to bring a new culinary experience to Nottingham – using fresh and exciting ingredients, mixology and flair, as well as a tailored guest journey. That’s a big deal. But so are you. That’s why we have a reward system that we know you’ll give the thumbs up to. This includes:
- A culture where you’re valued, supported and inspired to be at your best
- Generous holiday package
- Discounted food and drink whilst on shift
- Discounted gym membership with Virgin Active at Nottingham
- Discounted cinema tickets
- Birthday and work anniversary recognition
Floor Staff in Nottingham employer: Cleaver & Wake
At 1 The Island Quarter, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to creating memorable experiences in the heart of Nottingham. Our dynamic hospitality team fosters a supportive and inclusive culture, offering generous benefits such as discounted food and drink, gym memberships, and recognition for birthdays and work anniversaries. With a strong focus on employee growth and development, we empower our staff to thrive in their careers while enjoying the excitement of transforming Nottingham's culinary landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cleaver & Wake. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cleaver & Wake
Don't be shy about reaching out to Cleaver & Wake directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Staff in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cleaver & Wake and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cleaver & Wake
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
