At a Glance
- Tasks: Install and service mobility equipment, ensuring safety and compliance for customers.
- Company: Clearwell Mobility Ltd, a leading UK retailer of mobility aids dedicated to improving lives.
- Benefits: Full-time role with competitive pay, hands-on experience, and opportunities for growth.
- Other info: Join a supportive team focused on independence and quality of life for all.
- Why this job: Make a real difference in people's lives by providing essential mobility solutions.
- Qualifications: Field service experience and strong customer service skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Company Description
Clearwell Mobility Ltd is a UK-based retailer and supplier of mobility aids and equipment, committed to supporting independence and improving quality of life for older adults and disabled people.
With 11 high-street showrooms across the South East and a national online service, the company offers expert advice, assessments, installation, and ongoing aftercare.
The team works closely with private customers, NHS trusts, and local authorities to deliver reliable, tailored mobility solutions.
Clearwell Mobility specialises in products such as mobility scooters, wheelchairs, stairlifts, moving and handling equipment, incontinence products, and daily living aids, with a strong focus on customer care, safety, and long-term support.
Role Description
The Field Services Engineer role is a full-time, on-site position based in Burgess Hill.
The role involves visiting customer locations to install, commission, and service mobility equipment such as stairlifts, scooters, wheelchairs, and moving and handling devices.
Day-to-day tasks include diagnosing faults, performing repairs, carrying out preventive maintenance, and ensuring equipment is safe, compliant, and functioning effectively.
The Field Services Engineer will complete service reports, maintain accurate records, manage parts and tools, and liaise with the wider team to schedule work efficiently.
The role also requires providing clear, respectful support to customers, explaining how equipment works, and promoting a positive service experience in line with Clearwell Mobility’s standards.
Qualifications
- Strong field service experience, including on-site installation and repair of mechanical or electro-mechanical equipment.
- Ability to diagnose faults and perform effective troubleshooting and technical support for mobility or similar equipment.
- Background in preventive maintenance, including planned servicing and safety checks to ensure reliable operation.
- Excellent customer service skills, with the ability to communicate clearly, manage expectations, and work respectfully with a diverse customer base.
- Relevant technical qualification (e. g., NVQ or equivalent in engineering, electrical, or mechanical disciplines) is beneficial.
- Comfort working with hand tools and test equipment; understanding of basic electrical and mechanical principles.
- Strong problem-solving skills, attention to detail, and ability to work independently and manage time effectively.
- Valid UK driving licence and willingness to travel locally for customer visits.
- Experience in mobility equipment or healthcare-related products is an advantage but not essential.
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Field Services Engineer in Burgess Hill employer: Clearwell Mobility Ltd
As a Field Engineer with us, you'll join a supportive and empathetic team dedicated to enhancing the lives of our customers through mobility solutions. We offer competitive salaries, comprehensive training, and a positive work culture that values your contributions while providing opportunities for personal and professional growth. Working across East & West Sussex, Surrey, and Kent, you'll enjoy the flexibility of a door-to-door pay structure and the satisfaction of making a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Burgess Hill
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Clearwell Mobility Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Clearwell Mobility Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Clearwell Mobility Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer in Burgess Hill
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Clearwell Mobility Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Clearwell Mobility Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Clearwell Mobility Ltd.
How to prepare for a job interview at Clearwell Mobility Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Clearwell Mobility Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Clearwell Mobility Ltd but also helps you get a feel for whether you’d thrive in that environment.
