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- Tasks: Provide top-notch support to customers and coordinate access to sites.
- Company: Join Clearway, a leader in security and protection services.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer care.
- Why this job: Make a real difference by ensuring customer satisfaction and safety.
- Qualifications: Experience in H&S risk assessments and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Clearway is a leading UK provider of integrated security and intelligent protection services, safeguarding people, property, and assets. We are seeking a Customer Support Coordinator to join our Runcorn site. The Customer Support Coordinator will play a crucial role in ensuring a positive experience for our customers by providing efficient and effective support. You will be responsible for arranging access into our customer sites, handling customer inquiries, resolving issues, and maintaining accurate records within our service management system. The ideal candidate will possess experience in H&S risk assessments, with excellent communication skills, attention to detail, and a customer-centric mindset.
Key Responsibilities:
- Verify all engineers are up to date with their training on our own matrix and customers' various vetting systems. Chasing training where necessary to ensure fulfilment.
- Co-ordinate H&S responses to customer requests including making suite specific RAMS and ensuring engineers access sites in a quick as time as possible.
- Respond to customer enquiries via phone or email in a timely and professional manner.
- Identify customers’ needs to achieve satisfaction, escalating complex issues to the appropriate team members when necessary.
- Serve as the main point of contact for clients regarding service enquiries and updates.
- Facilitate communication between service engineers and clients to ensure clarity and alignment of expectations.
- Collate detailed accurate reports and dashboards to customers.
- Communicate service status, estimated arrival times, and resolution plans to clients in a timely and professional manner.
- Process orders, installations, and removals accurately and efficiently.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to ensure seamless customer service.
Customer Support Coordinator employer: Clearway Group
Contact Detail:
Clearway Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Clearway and understanding their services. Tailor your responses to show how your skills align with their customer-centric approach. We want to see that you’re genuinely interested in making a positive impact!
✨Tip Number 3
Practice your communication skills! As a Customer Support Coordinator, you'll need to convey information clearly and professionally. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Clearway and ready to contribute to our mission of safeguarding people and property.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Coordinator role. Highlight your experience in handling customer inquiries and any relevant H&S risk assessment knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication skills. Whether it's through clear language in your CV or a well-structured cover letter, we want to see that you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Clearway Group
✨Know the Company Inside Out
Before your interview, take some time to research Clearway. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Coordinator, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and professionally during the interview.
✨Highlight Your Attention to Detail
Given the importance of maintaining accurate records and collating reports, be prepared to discuss how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer-centric mindset. Think of scenarios where you had to manage multiple tasks or resolve complex issues. Practising these responses will help you feel more confident during the interview.