At a Glance
- Tasks: Manage client accounts and coordinate maintenance activities in a fast-paced environment.
- Company: Join Clearway, a trusted partner in property and security services across the UK.
- Benefits: Competitive salary of £27,000, with opportunities for growth and development.
- Other info: Be part of a growing business with clear goals and a supportive team.
- Why this job: Make a real impact while enhancing your communication and problem-solving skills.
- Qualifications: Strong communication, organisation, and problem-solving skills required.
The predicted salary is between 27000 - 27000 £ per year.
Why Join Clearway?
Clearway is a trusted partner in property, security, and enforcement services, known for delivering effective, compliant solutions across the UK.
You'll be part of a growing business with a strong reputation, clear goals, and opportunities to make a real impact.
Clearway is a trusted partner in property, security, and enforcement services, known for delivering effective, compliant solutions across the UK.
You'll be part of a growing business with a strong reputation, clear goals, and opportunities to make a real impact.
The Customer Service Administrator acts as a key link between clients, subcontractors, and internal teams, ensuring smooth coordination of maintenance activities and efficient handling of client requests.
You will manage client accounts, coordinate access arrangements and support operational delivery from instruction through to billing.
The role requires strong communication, organisation, and problem-solving skills, alongside the ability to balance sales and maintenance coordination in a fast-paced environment.
Responsibilities include but are not limited to
- Client Communication & Account Management
- Manage client needs via phone and email with professionalism.
- Act as the first point of contact for general queries, alarm response emails, and client requests.
- Provide clients with access details, visit reports, and timely updates on works progress.
- Liaise with clients regarding works requested, ensuring queries are handled efficiently.
- Contribute ideas for improving processes and supporting business growth.
- Maintenance & Subcontractor Coordination
- Organise and manage access visits, liaising with guarding teams to arrange client access and site visits.
- Request and obtain quotes from subcontractors, ensuring timely and accurate information.
- Onboard new subcontractors and attend subcontractor meetings as required.
- Coordinate maintenance works through to completion and billing.
- Provide subcontractors with clear instructions and ensure effective communication at all times.
- Administration & Reporting
- Maintain and update accurate records on company systems.
- Input quote details, review invoices and support with shared inbox organisation.
- Oversee the joint inbox as the first point of organisation, ensuring efficient distribution of queries.
- Provide compliance and operational reporting as required.
- Ensure all activities are recorded in line with internal processes and client expectations.
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Customer Service Administrator in Runcorn employer: Clearway Group UK
Clearway Technology is an exceptional employer, offering a supportive work environment in Goole, Yorkshire, where you can thrive as a Security Monitoring Operator. With comprehensive training provided and opportunities for overtime, employees benefit from a strong focus on personal growth and development, all while ensuring the safety and security of client assets. The unique 4-on/4-off shift pattern allows for a balanced work-life schedule, making it an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clearway Group UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clearway Group UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clearway Group UK:Your cover letter is your chance to shine! Tell us why you want to work at Clearway Group UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clearway Group UK!
How to prepare for a job interview at Clearway Group UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
