At a Glance
- Tasks: Support customers and dealers, troubleshoot issues, and manage operations in a dynamic startup environment.
- Company: Join ClearWatt, a fast-growing EV tech company revolutionising the automotive industry.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal and professional growth.
- Other info: Work closely with founders and gain exposure across various business functions.
- Why this job: Be part of the electric vehicle revolution and make a real impact on sustainability.
- Qualifications: Organised, tech-savvy, and eager to learn; customer support experience is a plus.
The predicted salary is between 28000 - 32000 £ per year.
ClearWatt is building the confidence layer for the used EV market. We provide battery health testing, EV diagnostics and real-world EV insights to consumers, dealers and enterprise partners across the UK. Our technology is helping bring transparency and trust to one of the fastest-growing areas of the automotive industry. We're now looking for an Operations Executive to join the team and help support our growing customer and dealer base.
About the role
This is a broad, hands-on startup operations role. You'll work directly with consumers using the ClearWatt app, dealer partners using our diagnostic products, and the wider team as we continue to scale. No two days are the same. One day you might be helping a customer understand their battery health report, the next supporting a dealer with a diagnostic test, managing hardware shipments, or helping improve an internal process. You'll be joining a small team where ownership, initiative and adaptability are highly valued.
What you'll be doing
- Responding to consumer support tickets and enquiries
- Supporting dealer customers with operational and technical queries
- Helping troubleshoot issues relating to EV diagnostic testing and reports
- Monitoring and responding to support inboxes
- Assisting with preparation, dispatch and inventory management of diagnostic hardware kits
- Supporting dealer onboarding and account management activities
- Raising invoices for B2B customers
- Following up on outstanding invoices and helping maintain strong payment discipline
- Supporting wider operational and administrative activities as the business grows
About you
We're looking for someone who is:
- Organised and highly reliable
- Friendly, professional and confident communicating with customers
- Comfortable managing multiple priorities simultaneously
- Proactive and willing to take ownership
- Tech-literate and quick to learn new systems
- Excited by startups, technology and/or electric vehicles
- Happy working across a wide variety of tasks rather than a narrowly defined role
Previous experience in customer support, operations, customer success, administration or account management would be beneficial, but attitude, adaptability and problem-solving ability are more important than direct industry experience.
Why join ClearWatt?
- Join one of the UK's fastest-growing EV technology businesses
- Work directly with the founders and leadership team
- Help shape how consumers and dealers buy and sell electric vehicles
- Gain exposure across operations, customer success, technology and commercial functions
- Grow alongside the company as we scale
If you enjoy variety, like solving problems and want to play a meaningful role in the transition to electric vehicles, we'd love to hear from you.
Operations Executive in London employer: ClearWatt
ClearWatt is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. As part of a rapidly growing EV technology startup, employees benefit from direct interaction with leadership, opportunities for professional growth across various functions, and the chance to make a tangible impact in the electric vehicle market. With a culture that values initiative and adaptability, ClearWatt fosters a collaborative atmosphere where every team member can thrive and contribute to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ClearWatt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ClearWatt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ClearWatt:Your cover letter is your chance to shine! Tell us why you want to work at ClearWatt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ClearWatt!
How to prepare for a job interview at ClearWatt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
