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- Tasks: Lead service delivery and manage incidents to exceed customer expectations.
- Company: Join a dynamic team focused on technology service excellence.
- Benefits: Hybrid work model with flexible office days and competitive pay.
- Why this job: Make a real impact by enhancing service delivery and stakeholder relationships.
- Qualifications: Proven experience in incident management and senior leadership roles.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Our client is currently seeking a Service Delivery Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior or Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations.
This is a hybrid based role with the need to be in the office in Kent 2 days per week.
Key Responsibilities for the Service Delivery Manager:- Support the Technology Service Delivery Management team to maintain a strong service relationship with business stakeholders through regular engagement, ensuring continued buy in, transparency of decision making and evangelising the continued value of the Service Delivery capabilities.
- Ensure that board reporting is transparent, accurate and positively reflected with the appropriate attention to stakeholder viewpoints.
- Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLAs are reported, achieved and customer expectations are met (or exceeded) at all times.
- Hold full responsibility for the end-to-end service provision to the allocated business unit; acting as a single point for escalation, and at all times ensuring that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
- Experienced in Shared Services (EUC/Service Desk/etc)
- ITIL Managing Professional
- Strong background in Incident Management
- Operated in a Senior / Lead level previously
- Experience of shaping processes where necessary
Please apply as directed.
Service Delivery Manager in West Malling employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in West Malling
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in service delivery management. A friendly chat can sometimes lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to incident and change management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve got reports or presentations from previous roles, compile them to demonstrate your expertise in service delivery. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Service Delivery Manager in West Malling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident and Change Management. We want to see how you've led teams and managed service delivery in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Manager role. Share specific examples of how you've supported business stakeholders and improved service delivery in the past.
Showcase Relevant Skills: Don’t forget to mention your ITIL Managing Professional certification and any experience with Shared Services. We’re looking for someone who can hit the ground running, so make sure we see that expertise front and centre!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Clearwater People Solutions
✨Know Your Incident and Change Management Inside Out
Make sure you brush up on your knowledge of Incident and Change Management principles. Be ready to discuss specific examples from your past experience where you've successfully managed incidents or implemented changes. This will show that you not only understand the theory but can also apply it in real-world scenarios.
✨Prepare for Stakeholder Engagement Questions
Since the role involves maintaining strong relationships with business stakeholders, think about times when you've effectively engaged with them. Prepare to share how you ensured transparency and gained buy-in for service delivery initiatives. This will demonstrate your ability to communicate and collaborate effectively.
✨Showcase Your Reporting Skills
The job requires producing Monthly Service Review packs and various reports. Be prepared to discuss your experience with reporting tools and methodologies. Bring examples of reports you've created in the past, and be ready to explain how they supported decision-making and improved service delivery.
✨Emphasise Your Proactive Approach
Highlight your experience in managing SLAs and exceeding customer expectations. Think of instances where you took proactive measures to improve service quality. This will illustrate your commitment to not just meeting but exceeding service delivery standards, which is crucial for this role.
