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- Tasks: Support customers with 1st line technical issues and log tickets accurately.
- Company: Join a dynamic organisation based in Kent, near Maidstone.
- Benefits: Enjoy hybrid working with 3 days on-site and 2 from home.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
- Other info: Flexible shift patterns available, either 8-4 or 10-6.
The predicted salary is between 15600 - 36400 £ per year.
We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst.
Salary: £26,000
Location: Kent, near Maidstone
Working Hours: Shift Rota's, either 8-4 or 10-6. Hybrid working with 3 days on site and 2 from home.
Key Responsibilities:
- Answering customer calls and supporting with 1st line technical issues
- Logging tickets accurately
- Supporting with stock checks of equipment
- General 1st line support, including setting up new users, system resets, troubleshooting issues
- Liaising with customers and 3rd party suppliers providing updates on their requests.
Key Skills:
- Strong customer service experience, ideally within a commercial office based role
- Self motivated and keen to learn new skills
- Clear communication skills and ability to engage with all different customers
- Prioritisation skills are essential
Please apply as directed.
Trainee Service Desk Analyst employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common 1st line technical issues and solutions. This will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you articulate your responses clearly and confidently when dealing with customers.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their products and customer base will allow you to tailor your conversations and show genuine interest during the interview.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. This shows your eagerness to learn and grow within the role.
We think you need these skills to ace Trainee Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical skills you possess. Emphasise your ability to communicate clearly and your motivation to learn, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Share examples of how you've successfully handled customer interactions or technical issues in the past.
Showcase Your Soft Skills: In your application, highlight your prioritisation skills and self-motivation. Provide examples of situations where you've demonstrated these abilities, especially in a customer service context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Your Technical Knowledge
Even as a trainee, it's important to show that you have a basic understanding of technical issues. Brush up on common 1st line support problems and solutions, and be ready to discuss how you would approach troubleshooting.
✨Communicate Clearly and Confidently
Clear communication is key in this role. Practice articulating your thoughts and responses during mock interviews. This will help you engage effectively with interviewers and demonstrate your ability to communicate with customers.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Trainee Service Desk Analyst.
