At a Glance
- Tasks: Provide top-notch technical support and manage multiple tickets in a fast-paced environment.
- Company: Established IT provider with a focus on customer service and teamwork.
- Benefits: Competitive salary, career growth, and a dynamic work culture.
- Other info: Opportunity to work closely with senior management and develop your career.
- Why this job: Join a growing team and enhance your tech skills while making a real difference.
- Qualifications: Experience in 2nd/3rd Line support and strong M365 administration skills.
The predicted salary is between 40000 - 50000 £ per year.
Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham.
The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment.
Key Responsibilities for the 2nd/3rd Line Support Engineer
Managing multiple tickets and projects simultaneously.
Assisting with technical support requests within the team.
Keeping the company's IT documentation fully up to date.
Meeting and exceeding established SLAs.
Ensuring clear communication with both customers and internal staff.
Reporting directly to and working closely with the senior management team.
Handling office-based duties and conducting onsite works when required.
Skills Required for the 2nd/3rd Line Service Desk Engineer
Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support.
Strong experience with M365 administration (including Entra and Intune).
Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS).
Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi).
Exposure to Cloud, Storage, and Virtualisation (Azure, Share Point, NAS, VMWare, Hyper-V).
Ability to work independently and handle a pressurised ticketing environment.
Exceptional customer service and engagement skills.
A full driving licence is preferred.
Please apply as directed
2nd/3rd Line Support Engineer in Shoreham-by-Sea employer: Clearwater People Solutions
Clearwater People Solutions is an excellent employer, offering a dynamic work environment in England where innovation and operational excellence are at the forefront. Employees benefit from comprehensive health and safety training, a strong focus on personal and professional growth, and a culture that values adaptability and customer service. Joining our team means being part of a supportive community that encourages continuous learning and development in the ever-evolving field of AWS and security.
Contact Details:
Clearwater People Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Shoreham-by-Sea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clearwater People Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clearwater People Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clearwater People Solutions!
✨Direct Apply to Clearwater People Solutions
Let's not forget to apply directly through the Clearwater People Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd/3rd Line Support Engineer in Shoreham-by-Sea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clearwater People Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clearwater People Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clearwater People Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
