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For Companies At a Glance
- Tasks: Lead service delivery and manage incidents to exceed customer expectations.
- Company: Dynamic organisation focused on technology and service excellence.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing service delivery and stakeholder relationships.
- Qualifications: Experience in incident management and strong leadership skills required.
- Other info: Join a supportive team with a focus on innovation and quality.
The predicted salary is between 48000 - 72000 £ per year.
Our client is currently seeking a Service Delivery Manager on a 6 month contract. The Service Delivery Manager will have worked in a Senior or Lead capacity with a strong background in Incident and Change Management. The Service Delivery Manager will ensure the production of Monthly Service Review packs, ad-hoc Incident and Major Incident Reports and relevant Management Information reports as required on a day to day basis to support customer expectations. This is a hybrid based role with the need to be in the office in Kent 2 days per week.
Key Responsibilities
- Support the Technology Service Delivery Management team to maintain a strong service relationship with business stakeholders through regular engagement, ensuring continued buy in, transparency of decision making and evangelising the continued value of the Service Delivery capabilities.
- Ensure that board reporting is transparent, accurate and positively reflected with the appropriate attention to stakeholder viewpoints.
- Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA's are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition to service levels.
- Hold full responsibility for the end-to-end service provision to the allocated business unit; acting as a single point for escalation, and at all times ensuring that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
Key Experience for the Head of IT Service Delivery
- Experienced in Shared Services (EUC/Service Desk/etc)
- ITIL Managing Professional
- Strong background in Incident Management
- Operated in a Senior / Lead level previously
- Experience of shaping processes where necessary
Please apply as directed!
Service Delivery Manager employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Incident and Change Management knowledge. Be ready to share specific examples of how you've handled incidents in the past and how you ensured customer expectations were met or exceeded.
✨Tip Number 3
Showcase your experience with board reporting and stakeholder engagement. During interviews, highlight how you've maintained transparency and built strong relationships with business stakeholders in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident and Change Management. We want to see how you've operated in a Senior or Lead capacity, so don’t hold back on showcasing those skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Mention your experience with service delivery and how you’ve maintained strong relationships with stakeholders.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet or exceed SLAs. We love numbers, so if you can quantify your success, do it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Clearwater People Solutions
✨Know Your Incident and Change Management
Make sure you brush up on your knowledge of Incident and Change Management processes. Be ready to discuss specific examples from your past experience where you've successfully managed incidents or implemented changes, as this will show your expertise in the area.
✨Prepare for Stakeholder Engagement Questions
Since the role involves maintaining strong relationships with business stakeholders, think about how you've engaged with them in previous roles. Prepare to share stories that highlight your communication skills and ability to manage expectations effectively.
✨Showcase Your Reporting Skills
The job requires producing various reports, so be prepared to discuss your experience with reporting tools and methodologies. Bring examples of reports you've created in the past, and be ready to explain how they supported decision-making and transparency.
✨Demonstrate Your Proactive Approach
Highlight instances where you've gone above and beyond to ensure service levels were met or exceeded. Discuss any proactive measures you've taken to improve service delivery, as this will demonstrate your commitment to quality and customer satisfaction.
