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- Tasks: Lead the strategy and development of customer portals to enhance user experience.
- Company: Join a dynamic team focused on innovative digital services and customer engagement.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by shaping how customers interact with digital platforms.
- Qualifications: Experience in customer-facing portals and UX design is essential.
- Other info: Collaborate with diverse teams and external partners to drive success.
I\’m working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
The ideal candidate will have strong experience in delivering customer-facing portals, with a proven track record of driving UX-led solutions that showcase products and services effectively. You\’ll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful.
Key Responsibilities for the Portal Product Manager:
Define and deliver the customer portal strategy and roadmap
Gather insights through research, competitor analysis, and client feedback
Translate requirements into clear product designs and oversee build/delivery with integration partners
Drive portal enhancements that improve customer experience and engagement
Support the wider Product team in building best-in-class product practicesKey skills for the Portal Product Manager:
Proven background in developing customer-facing portals
Experience in UX design and digital engagement
Strong knowledge of the Microsoft stack, especially Dynamics and Power Platform
Excellent communication and stakeholder management skills
Ability to work collaboratively across multi-functional teamsIf you\’re a Portal Product Manager with a passion for building engaging customer portals and want to step into a senior role where you can truly make an impact, I\’d love to hear from you
Portal Product Manager employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portal Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer portal design and UX. This will not only help you understand what makes a portal effective but also allow you to speak confidently about innovative solutions during interviews.
✨Tip Number 2
Network with professionals in the product management and UX design fields. Attend relevant meetups or webinars to connect with others who have experience in customer-facing portals, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven UX-led solutions in your previous roles. Be ready to explain your thought process and the impact your work had on customer engagement and satisfaction.
✨Tip Number 4
Research the company’s existing customer portals and identify areas for improvement. This shows initiative and gives you a chance to present your ideas during the interview, demonstrating your commitment to enhancing their digital services.
We think you need these skills to ace Portal Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and skills required for the Portal Product Manager position. Tailor your application to highlight your relevant experience in delivering customer-facing portals and UX design.
Craft a Compelling CV: Your CV should clearly showcase your experience with customer portals, UX-led solutions, and any relevant projects you've worked on. Use specific examples to demonstrate your achievements and how they align with the job requirements.
Write a Tailored Cover Letter: In your cover letter, express your passion for building engaging customer portals. Highlight your understanding of the Microsoft stack and your ability to work collaboratively with stakeholders. Make it personal and show why you are a great fit for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves stakeholder management.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your UX Expertise
As a Portal Product Manager, your experience in UX design is crucial. Be prepared to discuss specific projects where you drove UX-led solutions. Highlight how these solutions improved customer engagement and satisfaction.
✨Demonstrate Stakeholder Management Skills
Communication is key in this role. Prepare examples of how you've effectively collaborated with internal stakeholders and external partners. Discuss any challenges you faced and how you overcame them to ensure successful project delivery.
✨Familiarise Yourself with the Microsoft Stack
Since strong knowledge of the Microsoft stack, particularly Dynamics and Power Platform, is essential, brush up on these technologies. Be ready to explain how you've used them in past projects to enhance customer portals.
✨Prepare for Strategic Discussions
The role involves defining and delivering a customer portal strategy. Think about how you would approach this task. Be ready to share your insights on current trends in digital services and how they could influence the company's portal strategy.
