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- Tasks: Lead the strategy for customer portals and enhance user experience.
- Company: Join a dynamic team focused on innovative digital services.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer interactions with cutting-edge technology.
- Qualifications: Experience in customer-facing portals and UX design is essential.
- Other info: Collaborate with diverse teams and external partners to drive success.
I\’m working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services.
The ideal candidate will have strong experience in delivering customer-facing portals, with a proven track record of driving UX-led solutions that showcase products and services effectively. You\’ll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful.
Key Responsibilities for the Portal Product Manager:
- Define and deliver the customer portal strategy and roadmap
- Gather insights through research, competitor analysis, and client feedback
- Translate requirements into clear product designs and oversee build/delivery with integration partners
- Drive portal enhancements that improve customer experience and engagement
- Support the wider Product team in building best-in-class product practices
Key skills for the Portal Product Manager:
- Proven background in developing customer-facing portals
- Experience in UX design and digital engagement
- Strong knowledge of the Microsoft stack, especially Dynamics and Power Platform
- Excellent communication and stakeholder management skills
- Ability to work collaboratively across multi-functional teams
If you\’re a Portal Product Manager with a passion for building engaging customer portals and want to step into a senior role where you can truly make an impact, I\’d love to hear from you.
Portal Product Manager employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portal Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer portal design and UX. This will not only help you understand what makes a portal effective but also allow you to speak confidently about innovative solutions during interviews.
✨Tip Number 2
Network with professionals in the product management and UX design fields. Attend relevant meetups or webinars to connect with others who have experience in customer-facing portals, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven portal enhancements in previous roles. Be ready to explain your thought process and the impact these changes had on customer engagement and satisfaction.
✨Tip Number 4
Research the company’s existing customer portals and identify areas for improvement. This shows initiative and gives you a chance to present your ideas during the interview, demonstrating your commitment to enhancing their digital services.
We think you need these skills to ace Portal Product Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Portal Product Manager position. Make sure you understand the key responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in developing customer-facing portals and any UX design projects you've worked on. Use specific examples that demonstrate your ability to drive engagement and improve customer experience.
Showcase Your Skills: Make sure to highlight your knowledge of the Microsoft stack, particularly Dynamics and Power Platform. If you have experience with stakeholder management and working in multi-functional teams, be sure to mention that as well.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for building engaging customer portals. Explain how your vision aligns with the company's goals and how you can contribute to their success.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your UX Knowledge
As a Portal Product Manager, your understanding of user experience is crucial. Be prepared to discuss specific examples of how you've driven UX-led solutions in previous roles. Highlight any metrics or feedback that demonstrate the impact of your work on customer engagement.
✨Demonstrate Stakeholder Management Skills
You'll be working closely with various stakeholders, so it's important to showcase your communication and collaboration skills. Prepare examples of how you've successfully managed relationships with internal teams and external partners to deliver projects.
✨Familiarise Yourself with the Microsoft Stack
Since strong knowledge of the Microsoft stack, particularly Dynamics and Power Platform, is essential, make sure you brush up on these technologies. Be ready to discuss how you've used them in past projects and how they can enhance customer portals.
✨Prepare for Strategic Discussions
The role involves defining and delivering the customer portal strategy. Think about how you would approach this task and be ready to share your thoughts on gathering insights through research and competitor analysis. This will show your strategic thinking and ability to drive impactful solutions.
