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- Tasks: Support internal users with IT services, ensuring smooth operations and high service standards.
- Company: Join a growing IT team focused on delivering exceptional service and support.
- Benefits: Gain hands-on experience, work in a collaborative environment, and enjoy opportunities for growth.
- Why this job: Perfect for early-career IT enthusiasts eager to learn and make an impact in service delivery.
- Qualifications: Strong communication skills, problem-solving attitude, and a keen interest in IT operations required.
- Other info: Desirable skills include knowledge of Windows, Office 365, and ITIL principles.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who is keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you will play a key role in supporting internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services.
Key responsibilities:
- Provide high-quality support to internal teams across hardware, software, and IT services.
- Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations.
- Monitor supplier performance and assist in service reviews.
- Support reporting, documentation, and ongoing improvements to IT service delivery.
- Assist in managing user expectations and ensure clear communication during incidents or service changes.
- Contribute to the management of Major Incidents and participate in Problem and Change Management processes.
- Help maintain and improve ITSM tools and workflows.
- Support wider IT service delivery tasks as needed, including service escalations and reporting.
Essential skills:
- A strong communicator who is confident engaging with colleagues at all levels.
- Organised, proactive, and able to work independently to resolve issues and meet SLAs.
- A natural problem-solver with a "can-do" attitude and a calm, professional manner.
- Someone with a keen interest in IT operations and support, who is eager to learn and grow.
- Able to write clear documentation, procedures, and knowledge base articles.
- A friendly and enthusiastic team player who takes pride in delivering great service.
Desirable (but not essential):
- Knowledge of Windows, Office 365, and Active Directory.
- Understanding of ITSM tools such as Supportworks or similar.
- Familiarity with ITIL principles and processes.
- Experience using reporting tools like Power BI.
Apply now for the IT Service Support Analyst to kick-start your IT career - we would love to hear from you.
IT Service Support Analyst employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and processes, as they are often crucial in IT service management roles. Understanding these concepts will not only help you during the interview but also demonstrate your commitment to the field.
✨Tip Number 2
Engage with online communities or forums related to IT support. Networking with professionals in the field can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues or provided excellent customer service. Real-life examples can showcase your problem-solving skills and your ability to communicate effectively.
✨Tip Number 4
Stay updated on the latest trends and tools in IT support, such as ITSM software and reporting tools like Power BI. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace IT Service Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the IT Service Support Analyst role. Emphasise any experience you have in IT support, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills from the job description, such as your ability to communicate effectively and your interest in IT operations.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in the past. This could be through academic projects, internships, or previous jobs. Highlight your 'can-do' attitude and calm approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clearwater People Solutions
✨Show Your Communication Skills
As an IT Service Support Analyst, you'll need to communicate effectively with colleagues at all levels. During the interview, demonstrate your ability to explain technical concepts in simple terms and showcase your active listening skills.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've tackled challenges in the past, whether in academic projects or previous roles. Emphasise your 'can-do' attitude and calm approach when resolving issues, as these traits are essential for this position.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple incidents or service changes. This will show that you're proactive and can meet SLAs.
✨Express Your Eagerness to Learn
Since this role is ideal for someone early in their IT career, convey your enthusiasm for learning and growing within the IT field. Mention any relevant courses, certifications, or personal projects that reflect your interest in IT operations and support.
