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For Companies At a Glance
- Tasks: Lead operations, optimise fleet use, and enhance customer experience.
- Company: Established passenger transport company with a focus on growth.
- Benefits: Competitive salary, career advancement, and a dynamic work environment.
- Why this job: Make a real impact in a vital role within the transport industry.
- Qualifications: Proven experience in operations management and strong communication skills.
- Other info: Join a team dedicated to safety and service excellence.
Our client, an established passenger transport company, is currently recruiting a Head of Operations to join head up their Operations team. The Head of Operations will be responsible for the depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.
Key Responsibilities:
- Identify, develop, and deliver incremental revenue opportunities, including optimisation of fleet utilisation, expansion of commercial contracts, ancillary service offerings, and strategic partnerships, to drive sustainable growth alongside core operational performance.
- Accountable for ensuring drivers and operational staff adhere to the Company Health and Safety Policies and regulations.
- Drive engagement with the depot team, including driving staff and customers.
- Manage the operations team in accordance with policies, standard operating procedures and all relevant legislation.
- Deliver agreed plans and budgets, including established level of service and service quality.
- Ensure staff planning at the depot meets the operating requirements of the business.
Skills Required:
- Proven experience as a Head of Operations.
- Experience managing a large fleet or multi-site engineering operation.
- Strong communication skills.
Please apply as directed!
Head of Operations employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport industry and let them know you're on the lookout for a Head of Operations role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their fleet operations, customer service approach, and any recent news. This will help you tailor your answers and show that you're genuinely interested in driving their success.
✨Tip Number 3
Practice your communication skills! As a Head of Operations, you'll need to engage with both staff and customers effectively. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities listed, and applying directly can sometimes give you a better chance of standing out. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing operations, fleet utilisation, and customer service. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven operational performance and engaged teams in the past. We love a good story!
Showcase Your Leadership Skills: As a Head of Operations, leadership is key. In your application, make sure to highlight your experience in managing teams and driving engagement. We want to know how you motivate and support your staff to achieve their best!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Clearwater People Solutions
✨Know Your Operations Inside Out
Make sure you’re well-versed in the specifics of operations management, especially in the passenger transport sector. Brush up on fleet optimisation strategies and customer service best practices, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience managing teams and driving engagement. Think about times when you successfully motivated staff or improved team performance, as this will demonstrate your capability to lead the operations team effectively.
✨Understand Health and Safety Regulations
Familiarise yourself with the relevant health and safety policies that apply to the transport industry. Be ready to discuss how you’ve ensured compliance in previous roles, as this is crucial for the Head of Operations position.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific operational challenges or customer service issues. Practising your responses to these scenarios can help you articulate your problem-solving skills and strategic thinking during the interview.
