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- Tasks: Lead a team to ensure smooth vending machine operations and customer satisfaction.
- Company: Join a top-tier vending machine organisation with a focus on innovation and service.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Be part of a dynamic team that values efficiency and customer care in a growing industry.
- Qualifications: Experience in field operations, preferably in vending or coffee, with strong leadership skills.
- Other info: Opportunity to develop strategies and improve service while ensuring compliance with health regulations.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading vending machine organisation, is currently recruiting for a Field Operations Manager to join their growing team. The Field Operations Manager will have a background from the Vending industry and will be responsible for overseeing the daily operations of their vending machine services. This is a hybrid role, 3 days in the office, 2 days remote. Key Responsibilities for the Field Operations Manager Manage and supervise a team of route operators and field service technicians, providing guidance, training, and support. Schedule and coordinate service visits to ensure timely maintenance and repair of vending and coffee machines. Monitor and evaluate the performance of route operators and field service technicians, ensuring adherence to company standards and policies. Develop and implement strategies to improve service efficiency and customer satisfaction. Maintain accurate records of service activities, including work orders, parts inventory, and equipment maintenance logs. Collaborate with other departments to address customer concerns and resolve technical issues. Ensure compliance with health and safety regulations and company policies.Key Experience for the Field Operations Manager Proven experience in a field operations management role, preferably in the vending or coffee industry. Strong technical knowledge of vending and coffee machines. Excellent leadership and team management skills. Ability to prioritize tasks and manage time effectively. Strong problem-solving and decision-making abilities. Experience in inventory management, including tracking and managing stock levels of consumables and spare parts.Please apply as directed
Field Operations Manager employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Network with professionals in the vending industry. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in vending and coffee machines. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service efficiency or customer satisfaction in previous roles. Having concrete achievements ready will showcase your problem-solving skills and leadership abilities.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you tailor your conversations and show how you can contribute to our team as a Field Operations Manager.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field operations management, particularly within the vending or coffee industry. Use specific examples to demonstrate your leadership skills and technical knowledge of vending machines.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, focusing on your ability to manage teams, improve service efficiency, and ensure compliance with health and safety regulations.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed teams or coordinated service visits. Highlight your problem-solving abilities and any strategies you've implemented to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the vending or coffee industry. Be prepared to discuss specific machines you’ve worked with and any relevant technical knowledge that sets you apart.
✨Demonstrate Leadership Skills
As a Field Operations Manager, you'll be leading a team. Share examples of how you've successfully managed teams in the past, focusing on your approach to training and supporting your staff.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve issues quickly and effectively, especially related to service efficiency or customer satisfaction.
✨Discuss Compliance and Safety
Be ready to talk about your understanding of health and safety regulations. Provide examples of how you've ensured compliance in previous roles, as this is crucial for the position.
