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For Companies At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with clients.
- Company: Join a dynamic team focused on delivering exceptional service and support.
- Benefits: Enjoy hybrid working options after training and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a fast-paced setting.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a 12-month Fixed Term Contract with opportunities for growth.
We have an exciting opportunity for a Customer Service Representative. You will be responsible for providing excellent customer service and administrative skills. Initially, you will be based full-time in onsite in West Malling for training, with the option for hybrid working afterward. This role is a 12 months Fixed Term Contract. What You'll Do as the Customer Service Representative: Provide excellent customer service to existing and new customers Build strong relationships with customers and colleagues Communicate with customers via email and phone Promote their products and servicesKey skills for the Customer Service Representative: This role is for you if you have: Customer service experience Excellent verbal and written communication skills Team player abilities Ability to work well under pressure Good time management and prioritisation skills Proficiency in MS OfficeIf you're ready to make a difference, apply now and become a Customer Service Representative
Customer Service Representative employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be promoting can help you build strong relationships with customers and provide excellent service.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers via email and phone, being clear and concise is key to providing great customer service.
✨Tip Number 3
Showcase your ability to work under pressure. Think of examples from your past experiences where you successfully managed stressful situations while maintaining a positive attitude.
✨Tip Number 4
Highlight your teamwork abilities. This role requires collaboration with colleagues, so be ready to share instances where you've effectively worked as part of a team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and skills required for the Customer Service Representative position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've successfully handled customer inquiries or resolved issues.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, make sure to demonstrate these in your application. Use clear and concise language, and check for any grammatical errors.
Express Your Team Spirit: Mention your ability to work well in a team environment. Share experiences where you collaborated with colleagues to achieve common goals, as this aligns with the company's values.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully resolved issues or built strong relationships with customers.
✨Demonstrate Communication Skills
Since excellent verbal and written communication is key, practice articulating your thoughts clearly. You might be asked to respond to a mock customer inquiry during the interview.
✨Emphasize Teamwork
This role requires collaboration with colleagues. Share experiences that showcase your ability to work effectively in a team, especially under pressure.
✨Prepare for Time Management Questions
Expect questions about how you prioritize tasks and manage your time. Have examples ready that illustrate your organizational skills and ability to handle multiple responsibilities.
