At a Glance
- Tasks: Manage client payments, resolve queries, and ensure timely debt collection.
- Company: Established utilities services company with a supportive team.
- Benefits: Stable hours, office environment, and opportunities for skill development.
- Other info: Must be able to drive due to location; Monday to Friday, 9-5.
- Why this job: Join a small team and make a real difference in customer relations.
- Qualifications: Strong Excel skills and excellent customer service experience required.
Our client, an established Utilities services company, is currently recruiting a Credit Controller to join the team. This will be working within a well established but small organisation. Please note due to location, you will need to be able to drive, as there is no public transport available. The role is based on the outskirts of Redhill and working Monday to Friday in the office 9-5pm.
Key responsibilities for the Credit Controller:
- Inputting Client Bank details correctly and with no errors
- Making Payments
- Ensuring timely payment of debts in line with payment terms and collecting overdue debt
- Effectively and efficiently resolving customer queries; escalating complex queries as required
- Accurately recording any invoice disputes relating to outstanding debt
- Reconciling customer accounts
- Liaising with other departments where necessary to resolve queries
- Payment Reports
- Answering phone calls where needed
Key experiences for the Credit Controller:
- Strong experience in Excel
- Excellent Customer Service Skills
- High attention to detail
Please apply as directed.
Credit Controller employer: Clearwater People Solutions
Clearwater People Solutions is an excellent employer, offering a dynamic work environment in England where innovation and operational excellence are at the forefront. Employees benefit from comprehensive health and safety training, a strong focus on personal and professional growth, and a culture that values adaptability and customer service. Joining our team means being part of a supportive community that encourages continuous learning and development in the ever-evolving field of AWS and security.
Contact Details:
Clearwater People Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Credit Controllers and practice your answers. We want you to shine when discussing your Excel skills and customer service experience.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've successfully managed customer accounts or resolved disputes in previous roles. This will help you stand out as the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Double-Check for Errors:Attention to detail is crucial for this role, so make sure your application is error-free. We recommend reading through your CV and cover letter a couple of times, or even asking a friend to give it a once-over before you hit send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Clearwater People Solutions
✨Know Your Numbers
As a Credit Controller, you'll be dealing with numbers all day. Brush up on your Excel skills and be ready to discuss how you've used spreadsheets in previous roles. Maybe even prepare a few examples of how you’ve reconciled accounts or resolved disputes using data.
✨Customer Service is Key
This role requires excellent customer service skills. Think of specific instances where you've successfully handled customer queries or complaints. Be prepared to share these stories during the interview to demonstrate your ability to maintain positive relationships while managing debts.
✨Attention to Detail Matters
With responsibilities like inputting bank details and recording invoice disputes, attention to detail is crucial. During the interview, highlight your methods for ensuring accuracy in your work. You might even want to mention any tools or techniques you use to double-check your entries.
✨Be Ready to Drive
Since the job location is not accessible by public transport, make sure to mention your driving capabilities. It shows you're aware of the logistics and are committed to being punctual and reliable. Plus, it’s a great way to show you’re proactive about potential challenges!
