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For Companies At a Glance
- Tasks: Help users solve tech issues and ensure smooth operations.
- Company: Join a dynamic IT Operations Team focused on user satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Take your IT skills to the next level and make a real difference.
- Qualifications: Experience in IT support and troubleshooting software and hardware.
- Other info: Collaborative environment with a focus on professional development.
Our client is currently recruiting for a 2nd line Support Technician to join their IT Operations Team. The 2nd line Support Technician will be responsible for resolving tickets to a 2nd line level and being a point of escalation for 1st line.
Key Responsibilities for the 2nd Line Support Technician:
- Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner.
- Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents.
- Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team.
- Logging technical support requests over the telephone or by email.
- Using remote control tools and technologies to assist end users as required.
- Adhering to the Service Level Agreement provided to the Business.
Key Experience for the 2nd Line Support Technician:
- Previous experience in an IT support-related role.
- Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware.
- Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc).
- Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment.
Please apply as directed.
2nd Line Support Technician in Crawley employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Crawley
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting Windows 10 and 11, and make sure you're comfortable with Microsoft Office and 365. The more confident you are in your abilities, the better you'll perform in interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you'd resolve them. This will help you stand out during technical interviews, showing that you can think on your feet.
✨Tip Number 3
Network like a pro! Connect with current or former employees in similar roles on LinkedIn. They can provide insights about the company culture and even refer you internally, which can give you a leg up.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so we can get you in front of the right people quickly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 2nd Line Support Technician in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Windows 10 and 11. We want to see how you've tackled technical issues before, so don’t hold back on those examples!
Showcase Your Skills: When writing your application, emphasise your troubleshooting skills and familiarity with Microsoft Office and 365. We love seeing candidates who can demonstrate their technical prowess clearly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Clearwater People Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10 and 11, as well as Microsoft Office and 365. Be ready to discuss troubleshooting methods and any past experiences you've had with hardware and software issues.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common technical problems you might face in the role. Practise explaining how you would approach these issues, including how you would escalate them if necessary.
✨Show Off Your Communication Skills
Since you'll be liaising with end users, it's crucial to demonstrate your ability to communicate clearly and effectively. Think of examples where you've successfully resolved user issues and how you kept them informed throughout the process.
✨Familiarise Yourself with Remote Tools
As a 2nd Line Support Technician, you'll likely use remote control tools. Make sure you know how they work and can discuss your experience with them. If you have specific tools in mind, mention them during the interview to show your readiness for the role.
